What can I do when the SmartThings app fails to add my TV
Are you having trouble adding your Samsung TV to the SmartThings app? Don't worry, we've got you covered! In this guide, we'll show you step-by-step how to troubleshoot and fix any issues preventing your TV from being added to the app. Follow our simple tips to quickly and easily get your TV connected to SmartThings and enjoy seamless control of your home devices.
Check the wireless network status
To successfully add a device via Wi-Fi, it is important to ensure that your TV and phone are connected to the same network and logged into the same Samsung Account.
Also, for Samsung TVs made after 2017 that support Bluetooth, a BLE (Bluetooth Low Energy) function is available, which enables the setup of devices without the need to be connected to the same network.
Step 1. Tap Settings.
Step 2. Tap Connections.
Step 3. Tap Wi-Fi.
Step 4. Make sure the device is connected to your Wi-Fi network. If not, select the network and enter the associated password.
Notes:
- To ensure you have a stable internet connection, try to open a webpage on your mobile device.
- If there are already 10 devices connected to the router, you may experience registration failure.
- If your router and TV are far apart, the communication may not be seamless, which can result in registration failures.
To avoid any further issues, ensure that your TV is compatible with SmartThings before attempting to register it with the app again.
Step 1. Open SmartThings and select the Devices tab (at the bottom of the screen).
Step 2. Tap the Add icon.
Step 3. Navigate to and tap By device type under “Select from list of devices”. Then, tap TV.
Step 4. Tap Samsung.
Step 5. Tap Start.
Step 6. Tap the question mark icon to access the help menu.
Step 7. Tap Make sure your TV is supported.
Step 8. Tap supported device list.
Step 9. You can either browse the list or use the Search feature by entering your TV’s model number.
Occasionally, giving it one more attempt may be all that's needed.
Step 1. Open SmartThings and select the Devices tab (at the bottom of the screen).
Step 2. Tap the Add icon.
Step 3. Navigate to and tap By brand under “Select from list of devices”.
Step 4. Navigate to and tap Samsung.
Step 5. Navigate to and tap TV.
Step 6. Tap Start.
Step 7. Turn on your TV using the remote control.
Step 8. Please wait until your phone is connected to your TV.
Step 9. Enter the PIN shown on the TV screen.
Step 10. Please wait until the TV has been successfully registered to your Samsung account.
Step 11. If required, set the name of the TV and choose the location and room. Then, tap Done.
Check for software updates
Ensure that your smartphone's software and the SmartThings app are up-to-date, and in case they are not, update them. Additionally, update the firmware of your TV if required.
Note: The SmartThings app is compatible with phones running Android 8.0 or higher, and iOS 12.0 or higher.
Step 1. Open SmartThings and tap Menu, at the bottom of the screen.
Step 2. Tap the SmartThings Settings icon.
Step 3. Navigate to and tap About SmartThings.
Step 4. If an update is available, tap Update.
Note: If the Update button is not available, it means that your app is already up to date.
Note: On newer Samsung TV models, you will need to select Settings, and then select All Settings.
Notes:
- To resolve any issues with your Samsung Smart TV, it's important to check for available software updates as they may include a solution for your problem.
- Device screenshots and menus may vary depending on the device model and software version.
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