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Non-US Product
Warranty service may be limited to the country where the product was first sold. Please check with Samsung to determine if service is available locally for products purchased in another country.
- You may be charged a repair cost and the repair time can be longer than usual.
- Detailed cost & estimated repair time can be confirmed at a Samsung Authorized Service Center.
FAQ
Which models have limited international warranty service support?
The following models may have limited international warranty service support during the 12-month warranty period : S23 Series (S23, S23+, S23Ultra) & S24 Series (S24, S24+, S24Ultra). Note that restricted availability of specific repair parts may result in repair delays or higher repair costs.
How can I begin the warranty repair process?
Please register your product to start the warranty repair process. Navigate to My Page & Products and select View Product Details for your product. Then, select the Request Service button. Alternatively, you may visit the Repair Service page for further assistance.
How do I validate my warranty?
If you believe there is an error in your warranty expiration date, find your registered device on My Page & Products and select View Product Details. Click the info icon ⓘ next to the warranty information and follow the on-screen instructions to validate your warranty.
How can I check the status or start a claim on my Samsung Care Plus warranty?
To check the status of your Samsung Care Plus warranty or start a claim, customers should visit:
How do I file a claim for an extended warranty bought from a third-party retailer?
To begin the claim process for an extended warranty purchased from a retailer such as Costco, Home Depot, Lowe's, Best Buy, or others, please visit the retailer's website.
How can I find the model number for my product?
We have specific guides prepared for your product, look for the "How to find my model number" button, when prompted to enter that information.
How to find model code
- Category
- Type
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