The ice bucket must be inserted in the correct direction. If not, the ice maker will be blocked by the scoop cover and it will stop producing ice. Check if the scoop cover is located on the rear side (it will be marked by the word "REAR"). The back of the ice bucket is lower than the front of the ice bucket.
If there is ice in your ice bucket, then your ice maker is making ice, but not dispensing it. See our guide for that issue instead.
Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit. If you are not sure how to do this, see your user manual.
Alternatively:
The RS27T and RS22T models have two water lines to connect. If they are cross-connected, the water and ice dispensing functions will not work correctly. If you have one of these models and the dispenser has not worked since installation, check these lines.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Based on the results of your test:
Based on the results of your second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
Is your water pressure too low?
Since water pressure is not controlled by the refrigerator, it will need to be adjusted at the source. Since this can be a hassle, we recommend to contact a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
First, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue. In addition, has your water filter expired?
Water filters that have exceeded their lifespan may reduce water pressure low enough that it impacts ice production. You’ll need to judge for yourself if it’s time for a filter replacement.
Water filters are rated for 300 gallons of usage, which represents about 6 months of use in an average household. If it’s been a while since replacing the filer, try removing it and checking if the ice production issue is resolved.
If the ice maker has worked before, and there is no reason the water pressure would have recently changed (like the fridge being recently moved, adjusted, or reconnected), then it is unlikely that low water pressure is the issue and you can move on to other troubleshooting (step 3).
However, if your ice maker has never worked properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
Since this can be a hassle, we recommend to contact a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
If the ice maker has worked before, and there is no reason the water pressure would have recently changed (like the fridge being recently moved, adjusted, or reconnected), then it is unlikely that low water pressure is the issue and you can move on to other troubleshooting (step 3).
However, if your ice maker has never worked properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
Since this can be a hassle, we recommend to contact a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
There is a Test button on Samsung ice makers. (Most models will require you to remove the ice bucket to view the ice maker.) Once you find this button:
After performing the previous steps, you should begin to see normal ice production within 3 hours. However, it may take a full 24 hours for ice production to return to normal amounts (approximately 2 trays of ice every 3 hours).
Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production.
For more information about why dispensing ice helps with ice production, return to the choice at the beginning of the article and select Ice maker is making some ice, but not enough.
The presence of an error code may mean that your fridge needs service and no other troubleshooting needs to be performed, depending on what error code is displaying. Check our error code guide for refrigerators first if an error code appears.
Although the ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
Additionally, if ice is not dispensed regularly, it will pile up underneath the ice maker and prevent ice production. Shifting the ice forward will fix this problem.
If a significant amount of ice is needed, periodically empty the extra ice into bags and keep them in the freezer, so the bucket can make additional batches of ice.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Based on the results of your test:
Based on the results of your second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
Is your water pressure too low?
Since water pressure is not controlled by the refrigerator, it will need to be adjusted at the source. We recommend contacting a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
First, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue. In addition, has your water filter expired?
Water filters that have exceeded their lifespan may reduce water pressure low enough that it impacts ice production. You’ll need to judge for yourself if it’s time for a filter replacement.
Water filters are rated for 300 gallons of usage, which represents about 6 months of use in an average household. If it’s been a while since replacing the filer, try removing it and checking if the ice production issue is resolved.
If the ice maker has worked before, and there is no reason the water pressure would have recently changed (like the fridge being recently moved, adjusted, or reconnected), then it is unlikely that low water pressure is the issue and you can move on to other troubleshooting (step 3).
However, if your ice maker has never worked properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
Since this can be a hassle, we recommend to contact a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
If the ice maker has worked before, and there is no reason the water pressure would have recently changed (like the fridge being recently moved, adjusted, or reconnected), then it is unlikely that low water pressure is the issue and you can move on to other troubleshooting (step 3).
However, if your ice maker has never worked properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
Since this can be a hassle, we recommend to contact a plumber for assistance. Either way, service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Your ice maker works best when the fridge's doors stay closed. Opening the door pauses ice production and allows warm air to enter the fridge, causing it to take longer to freeze ice.
If you increase the cooling performance of your fridge, it should reduce the time it takes to freeze ice cubes.
A normal ice cube from a Samsung fridge should be a cloudy white color and shaped like an orange slice. Samsung ice makers use rapid freezing technology which traps small amounts of minerals, oxygen, and nitrogen inside the ice cube, giving it a cloudy appearance. Therefore, it's normal for the ice to be white and foggy.
The minerals in your water are not harmful and are more common in areas with hard water.
Small or shattered ice cubes in the ice bucket are caused by low water pressure. This occurs when the ice maker doesn't get enough water before it freezes and dumps ice into the bucket.
The minimum required water pressure for the fridge is 20 psi. If your model has a dispenser, you can easily check the pressure by dispensing water for 10 seconds, and confirming you get at least 3/4 a cup.
To increase your water pressure:
It's not normal to see dark particles or flecks in your ice cubes. Dirty ice can be caused by an expired or damaged water filter, dirt in the water supply (which can occur if there was recent work done on the water lines in the home or neighborhood), or a damaged ice bucket.
If the water supply has dirt in it, you can flush a few gallons through to clean it out. Contact your plumber if this doesn't work.
Then, inspect the ice maker and its parts for any visible damage. Next, replace the water filter.
If there is any visible damage, or the ice is still dirty after replacing the water filter, please call us at 1-800-SAMSUNG.
When ice isn't being dispensed regularly, it can clump together in the ice bucket. Clumped ice may have trouble dispensing because it can get stuck in the chute. Also, clumped ice can cause the ice maker to think that the bucket is full, which causes the production to stop.
Set aside time every other week to dump the ice out, so the ice maker can produce fresh ice.
If your ice cubes are coming out slushy or frosty, the most likely cause is frost in your ice bucket. If you fix this issue, the ice cubes should return to normal.
Most ice buckets can be removed by pulling them straight out. Some models may need to be lifted up slightly before removing.
If you aren't sure how to remove it, check your user manual to make sure you are removing it correctly.
If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hair dryer to defrost it. Visit our Support Center to request service.
Some ice makers are found in the freezer compartment instead of the refrigerator compartment. If a block of ice forms in the freezer compartment's ice bucket, clear the ice away and look for a white wire hanging down from the ice maker. If you see this wire, visit our Support Center to request service.
If you don't see the wire, then it's possible the ice is from a spill in the ice bucket. Continue to use the refrigerator, and if another block of ice occurs, service is required.
If your ice maker is frozen over with a sheet of ice, visit our Support Center to request service.
For Family Hub refrigerators and other smart fridges that can connect to SmartThings, we have released a firmware update that can help prevent and possibly resolve this issue. Simply connect the fridge to SmartThings and the firmware will update itself. We recommend keeping your fridge connected to the app so it can receive the latest updates.
Select CONTINUE to visit HP's website.
