The ice bucket must be inserted in the correct direction. If not, the ice maker will be blocked by the scoop cover and it will stop producing ice. Check if the scoop cover is located on the rear side (it will be marked by the word "REAR"). The back of the ice bucket is lower than the front of the ice bucket.
The troubleshooting for an ice dispenser is different from the troubleshooting for an ice maker. If your model has an ice dispenser, and there is ice in your ice bucket, then see our not dispensing guide instead.
The freezer needs to be at 0°F or less in order to produce ice (even for models where the ice maker is in the fridge compartment). If you have not set the freezer that cold already, it will temporarily get that cold when it needs to make ice and will not make ice until it gets that cold.
So if it never makes ice, it may be that the freezer is unable to get that cold, which could be a cooling issue.
Before touching the panel, check the displayed temperature for the freezer. If it is above what you have set it to, and the fridge hasn't been installed within the last 28 hours, then first see our guide for the fridge is not cooling enough.
If you have set the freezer above 0°F, set it to 0°F or lower, and enable Power Freeze. Wait 3 hours and check the temperature again to see if there is a cooling issue. If it still hasn't gotten cold enough, troubleshoot the cooling issue first.
If the ice maker is not properly sealed off, it may result in temperatures too warm to make ice.
In either case, if there is frost in the freezer or on the ice bucket, troubleshoot that issue first as well.
Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit. If you are not sure how to do this, see your user manual.
Alternatively:
There is a Test button on Samsung ice makers. (Most models will require you to remove the ice bucket to view the ice maker.) Once you find this button:
If the ice maker dispensed water at the end of the test, skip to step 7.
The RS27T and RS22T models have two water lines to connect. If they are cross-connected, the water and ice dispensing functions will not work correctly. If you have one of these models and the dispenser has not worked since installation, check these lines.
You can skip this step if you saw or heard the ice maker dispense water at the end of the test in the previous step.
If your water pressure is too low, your ice maker will not be able to make ice. Choose from the following sections for the method to check your water pressure.
If the ice maker dispensed water during the test, move on to other troubleshooting (step 7).
However, if your ice maker did not dispense water during the test, and has never worked properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
We recommend contacting a plumber for assistance. Service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
First, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue. In addition, has your water filter expired?
Water filters that have exceeded their lifespan may reduce water pressure low enough that it impacts ice production. You’ll need to judge for yourself if it’s time for a filter replacement.
Water filters are rated for 300 gallons of usage, which represents about 6 months of use in an average household. If it’s been a while since replacing the filer, try removing it and checking if the ice production issue is resolved.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
You should begin to see normal ice production within 3 hours. However, it may take a full 24 hours for ice production to return to normal amounts (approximately 2 trays of ice every 3 hours). To speed up ice production if you want more than one tray of ice, use the Power Freeze function.
Dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop.
For more information about why dispensing ice helps with ice production, return to the choice at the beginning of the article and select Ice maker is making some ice, but not enough.
Check our error code guide for refrigerators as an error code may mean that your fridge needs service and no other troubleshooting needs to be performed.
Ice makers in the fridge compartment make 1 tray of ice every 45-65 minutes. Ice makers in the freezer compartment make 1 tray every 85 minutes.
On a full size refrigerator, a tray is 8 cubes of ice, and on a counter depth refrigerator, a tray is 6 cubes of ice.
Even if you're getting the correct amount of ice, we recommend reviewing the following steps to maximize your ice production. These steps may also help if your ice cubes are too small.
The ice maker can only hold 2 pounds of ice. Once the ice bucket is full, the ice maker will stop.
If ice is not dispensed, it will pile up underneath the ice maker and prevent ice production. Shifting the ice forward will fix this problem.
If a lot of ice is needed, empty the ice into bags and keep them in the freezer, so the bucket can make more batches of ice.
If the ice maker has produced ice correctly before, and there is no reason the water pressure would have recently changed (like the fridge being recently moved, adjusted, or reconnected), move on to other troubleshooting (step 3).
However, if your ice maker has never made ice properly since the last time the water line was adjusted (this includes if you had to fully open your water supply valve as part of troubleshooting), then confirm your water pressure is 20 psi before continuing.
We recommend contacting a plumber for assistance. Service is not required and no further troubleshooting is needed until the water supply is confirmed to be at least 20 psi.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
First, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue. In addition, has your water filter expired?
Water filters that have exceeded their lifespan may reduce water pressure low enough that it impacts ice production. You’ll need to judge for yourself if it’s time for a filter replacement.
Water filters are rated for 300 gallons of usage, which represents about 6 months of use in an average household. If it’s been a while since replacing the filer, try removing it and checking if the ice production issue is resolved.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Your ice maker works best when the fridge's doors stay closed. Opening the door pauses ice production and allows warm air to enter the fridge, causing it to take longer to freeze ice.
If you increase the cooling performance of your fridge, it should reduce the time it takes to freeze ice cubes.
A normal ice cube from a Samsung fridge should be a cloudy white color and shaped like an orange slice. Samsung ice makers use rapid freezing technology which traps small amounts of minerals, oxygen, and nitrogen inside the ice cube, giving it a cloudy appearance. Therefore, it's normal for the ice to be white and foggy.
The minerals in your water are not harmful and are more common in areas with hard water.
Small or shattered ice cubes in the ice bucket are caused by low water pressure. This occurs when the ice maker doesn't get enough water before it freezes and dumps ice into the bucket.
The minimum required water pressure for the fridge is 20 psi. If your model has a dispenser, you can easily check the pressure by dispensing water for 10 seconds, and confirming you get at least 3/4 a cup.
To increase your water pressure:
It's not normal to see dark particles or flecks in your ice cubes. Dirty ice can be caused by an expired or damaged water filter, dirt in the water supply (which can occur if there was recent work done on the water lines in the home or neighborhood), or a damaged ice bucket.
If the water supply has dirt in it, you can flush a few gallons through to clean it out. Contact your plumber if this doesn't work.
Then, inspect the ice maker and its parts for any visible damage. Next, replace the water filter.
If there is any visible damage, or the ice is still dirty after replacing the water filter, visit our support center to request service.
When ice isn't being dispensed regularly, it can clump together in the ice bucket. Clumped ice may have trouble dispensing because it can get stuck in the chute. Also, clumped ice can cause the ice maker to think that the bucket is full, which causes the production to stop.
Set aside time every other week to dump the ice out, so the ice maker can produce fresh ice.
If your ice cubes are coming out slushy or frosty, the most likely cause is frost in your ice bucket. If you fix this issue, the ice cubes should return to normal.
Most ice buckets can be removed by pulling them straight out. Some models may need to be lifted up slightly before removing.
If you aren't sure how to remove it, check your user manual to make sure you are removing it correctly.
If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hair dryer to defrost it. Visit our Support Center to request service.
Some ice makers are found in the freezer compartment instead of the refrigerator compartment. If a block of ice forms in the freezer compartment's ice bucket, clear the ice away and look for a white wire hanging down from the ice maker. If you see this wire, visit our Support Center to request service.
If you don't see the wire, then it's possible the ice is from a spill in the ice bucket. Continue to use the refrigerator, and if another block of ice occurs, service is required.
If your ice maker is frozen over with a sheet of ice, visit our Support Center to request service.
For Family Hub refrigerators and other smart fridges that can connect to SmartThings, we have released a firmware update that can help prevent and possibly resolve this issue. Simply connect the fridge to SmartThings and the firmware will update itself. We recommend keeping your fridge connected to the app so it can receive the latest updates.
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