My Products

Request service or check warranty status for registered products.

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SmartThings app connected devices are automatically registered. To deregister your product, select Remove Product.

Potential Free repair

This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

Call required

Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith Samsung Pro.
Your Service Details (Mail In)



Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Carrier Name
Tracking Number (from
Samsung)
Your Service Details (In Home)



Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.
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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1This warranty extension applies to noncommercial use of your product only

*Samsung Rewards Points will be reflected in your account anywhere between 15-45 days from your date of purchase on products that have not been returned during the return period (15-30) days.