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- How To Use SmartThings Find with the SmartThings appInstall SmartThings Find Note: You may be prompted to allow location permissions when opening the SmartThings app. If you’ve lost track of a device, just open the SmartThings app to use SmartThings Find. Your devices will appear on a map so you can easily keep an eye on their locations. Navigate to and open the SmartThings app. Tap the Life tab, an
- Data & Backup How to locate your Samsung Galaxy device with SmartThings FindSmartThings Find The SmartThings Find feature in the SmartThings app will help you locate your missing devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy phone
- How To Pair Bluetooth with your Samsung devicesConnect a Bluetooth device to a phone or tablet through Settings The most common way to connect Bluetooth devices to your phone or tablet is through the Settings menu, whether it’s a pair of wireless headphones or a portable speaker. Just make sure Bluetooth is enabled, and then pairing a device will be easy as pie. To turn on Bluetooth, navigate t
- Audio & Sound Run diagnostics on your Galaxy devices with Samsung MembersDiagnostics for your Galaxy phone or tablet Samsung Members can diagnose a variety of issues that you may encounter with your phone. If it's not already installed, download Samsung Members from the Galaxy Store or Play Store. Once Members is installed on your phone, you can access the diagnostics by opening the app, and then tapping Diagnostics on
- Features & Specs Use Secure Wi-Fi on your Galaxy phoneEnable and use Secure Wi-Fi Secure Wi-Fi can be used when you’re out shopping at the mall, catching a flight at the airport, or staying at a hotel. To begin, you must be logged into your Samsung account and have a stable Wi-Fi connection. Navigate to and open Settings, and then tap Security and privacy. Tap More security settings, then tap Secure W
- How To Transfer your files with Samsung DeX for PCUse DeX for PC Note: This feature is not available on Galaxy tablets. USB tethering cannot be used with Samsung DeX. The new DeX for PC app is similar to the regular DeX mode, but it has some other features thrown in, and you don't need to buy a separate DeX accessory; you can use the USB charging cable that came with your phone. You can also find
- How To Unlink your Samsung account from other servicesUnlink your Samsung account If you ever need to unlink your Samsung account from a previously used app or service, you can do so right from your device’s Settings menu. Note: The steps may differ depending on your device’s software version. Unlinking from Microsoft will not revert Samsung Cloud to its old version or restore any Gallery files. On yo
- How To Frequently asked questions about Samsung accountsSamsung account questions I want to merge two account IDs together. Can I do that? No. Each account is treated separately, even if the owner is the same person. All information on each account is managed independently. What kind of services can I enjoy with my Samsung account? With your Samsung account, you can use Samsung Galaxy apps in the Galaxy
- Data & Backup Microphone issues with Galaxy phone or tablet - new articleThere are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems.
- Software & Apps Trouble signing in to Samsung accountSamsung accounts now require two-step verification, which adds extra security steps when signing in. This helps make your account more secure, but it does make signing in a little more complicated. If you are having trouble logging in to your Samsung account, you can follow the troubleshooting steps in this guide to find a solution.
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