Lightweight
Lithium-ion Battery
which is high energy density, long lasting, and safe.
If you find yourself charging your phone too often, and your battery life has noticeably diminished, visit your nearest service center.
Battery
Decline
drastic decreases in battery life and unexpected
shutdowns.
Learn about unexpected device shutdowns.
-
Electrochemical Decline of the Battery
These events occur after repetitive battery use,
resulting in electrochemical efficiency.
High levels of decline could cause
voltage drops,
resulting in device shutdown to preserve
the device's electrical components. -
Temporal Shutdown due to Usage Environment
An extremely cold environment may cause
a greater drop in voltage.
In this case, the device might shut down temporarily to preserve its components.
Signs of Battery
Decline
the battery may noticeably deplete or shut down,
even if the screen displays plenty of battery power remaining.
If you are having issues with a declining or inefficient battery,
visit your nearest service center.
This can occur in cold winter temperatures,
and the frequency may increase depending
on the level of decline.
With high-performance apps like gaming and
camera apps, you may experience a drop in
performance and slow response time.
When to Seek a Battery Check-up
shutdowns, noticeable decreases in battery life,
or any other battery-related issues, visit the nearest service center to have your device checked.
We may notify you through a device pop-up message, that your battery requires a check-up.
* A progressive battery notification will be provided.
1. Click on the notification in your ‘Status bar’.
2. Check the information on your battery’s status.
Easy-to-use Battery Self-Diagnosis
1. Open Samsung Members App and tap "Support" on the bottom.
2. Check your battery status through "Phone diagnostics".
3. Tap "Test all".
1. Open Samsung Members App and tap "Support" on the bottom.
2. Tap “Connected device diagnostics”.
3. From diagnostic options choose “Battery status option”.
Safer and
More Convenient
-
Multi-level Safety Design
In order to prioritize customer safety and convenience,
Samsung has
implemented a multi-level safety check
during device production.
Multiple tests are performed to accommodate not only
battery design,
but also impact mitigation
for dropped devices.
Both design safety and software protection algorithms are
crucial
factors in production.※ Test type and scope may vary depending on the product.
Thorough Quality Assurance
standards in order to provide safe and high-quality batteries.
We provide batteries that have gone through internal
verifications and quality tests by trusted third-party CAs.
※ Additional certificate outside of global requirements may vary
by country/product.
