Troubleshooting Your Freestyle's Internet, Picture, and Sound Settings
![Person fixing the Freestyle projector Person fixing the Freestyle projector](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/FREESTYLE_Samsung_Freestyle_factory_reset_and_self_diagnosis_tools.png?$default-high-resolution-jpg$)
Experiencing issues with your Freestyle projector's internet, picture, or sound settings can be frustrating, but fortunately, built-in diagnostic tools and tests are available to simplify the troubleshooting process. Here's how to effectively use these tools:
Factory reset for a fresh start
A factory reset can often resolve persistent issues by restoring The Freestyle's settings (except network settings) to their original state.
Initiate the reset: Use the remote to press and hold the Home button until the quick settings menu appears. Navigate to All Settings > General & Privacy > Reset.
Complete the process: Enter your PIN (default is 0000) and select Reset, then OK to confirm. The projector will automatically restart.
Note: The reset option is unavailable when using an app.
![Reset highlighted under General & Privacy on the Freestyle Reset highlighted under General & Privacy on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TV_Freestyle_General-and-Privacy_Reset.png?$default-high-resolution-jpg$)
Network Status test
Connection issues are common, but easily diagnosed with a network status test.
Access the test: Press and hold Home on the remote, select All Settings > Connections > Network > Network Status. The test results will indicate your connection status.
Interpret the results: An X between the projector and router suggests a device or home network issue. An X between the router and the Earth icon signifies a problem with your ISP.
For further assistance, consult our guide on Wi-Fi connectivity issues with The Freestyle.
![Graphic showing network connection on the Freestyle Graphic showing network connection on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TV_Freestyle_Connections_Network-Status.png?$default-high-resolution-jpg$)
Smart Hub troubleshooting
The Smart Hub connects you to streaming services and apps, and its functionality is vital.
Connection Test: Hold Home on the remote, go to All Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test.
Addressing issues: If the test uncovers problems, follow the on-screen instructions. To reset Smart Hub, return to Self Diagnosis, select Reset Smart Hub, enter your PIN (default 0000), and confirm.
![SmartHub Connection Test highlighted on the Freestyle SmartHub Connection Test highlighted on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TV_Freestyle_Support_Smart-Hub-Connection-Test.png?$default-high-resolution-jpg$)
Picture quality test and reset
For picture issues, The Freestyle offers a straightforward testing procedure.
Perform the Picture Test: Navigate through All Settings > Support > Device Care > Self Diagnosis > Picture Test. A high-definition photo will help you identify any faults.
![Picture Test highlighted on the Freestyle Picture Test highlighted on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TV_Freestyle_Support_Picture-Test.png?$default-high-resolution-jpg$)
![Picture highlighted on the Freestyle Picture highlighted on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TSG_TV_Freestyle_Picture.png?$default-high-resolution-jpg$)
Resolving issues: If the test photo appears correctly but problems persist, check any external device connections. For inherent projector issues, contact Samsung Support. To reset picture settings, go to Settings > Picture > Expert Settings > Reset Picture.
Sound Test and Reset
Audio problems can detract from your viewing experience, but a sound test can help identify the issue.
Conducting the Sound Test: Access this via All Settings > Support > Device Care > Self Diagnosis > Sound Test. Follow on-screen instructions after the melody plays.
![Sound Test highlighted on the Freestyle Sound Test highlighted on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TV_Freestyle_Support_Sound-Test.png?$default-high-resolution-jpg$)
![Sound highlighted on the Freestyle Sound highlighted on the Freestyle](http://image-us.samsung.com/SamsungUS/support/solutions/tv-and-home-theater/TSG_TV_Freestyle_Sound.png?$default-high-resolution-jpg$)
Troubleshooting: If external devices are connected, check their connections. Persistent audio issues may require Samsung Support assistance. To reset sound settings, navigate to Settings > Sound > Expert Settings > Reset Sound.
Additional Troubleshooting Guides
For any other issues with your Freestyle projector, refer to Samsung's comprehensive troubleshooting guides for a seamless resolution.
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