Recover, restore, or reset your Samsung PC

Your Windows PC allows you to back up all your data and important information to a storage device. Like we said, it's a good idea to create backups regularly so you can be prepared if the worst case scenario happens.

If your data is suddenly gone or if your Windows PC is acting up, don’t worry. You can still recover your data and information from the backup you created on a storage device.

A Windows restore point will allow you to restore your PC back to a time when it was working properly. You can access this restore point at any time. See the next section for more details on using your restore point.

Note: By default, restore points are created automatically for major events like installing a new device or software update. If Protection is set to Off in the System Protection tab, select the drive and then select Configure to turn it back on and choose how much hard drive space to reserve for restore points.

If you want to return to a restore point, either one you've manually created or that was automatically created, you can access it with System Restore. Restoring will remove apps and updates that were added after the restore point was created, but will not change your personal files.

A factory reset will delete all your personal information from your Windows PC. Make sure to back up sensitive or important information before starting a factory reset, so you don't lose your data.

If you tried using Samsung Recovery to perform a factory reset and your issue is not resolved, you can also use Windows Recovery. This will reinstall a fresh copy of Windows on your PC if you need to start over.

Your Microsoft account password can be reset if you don’t remember it or if you receive an error message saying that it is incorrect. To do this, you will need to verify your identity and use a unique code.

Microsoft’s password guide will walk you through the steps, as well as provide additional assistance if you are having other issues with your password.