Samsung Business Service Packs
Contact us
Base Warranty
Enhanced Service

We’re here to help with all your Samsung Business support

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Ensure business runs how it’s meant to

Take a look at our always on Samsung Business Support Service Pack
options and keep your business working as hard as you do.

Base Warranty

Enjoy Mobile support with our dedicated Business Services Centre. Use our 24/7 self-help options to help you resolve your issue or contact us between 8am-6pm Monday to Friday and we’ll happily give you a hand. You can also use our pick-up service in case your equipment needs to be taken to a repair centre. There’s never been an easier way to keep your business in check.

Pick-up

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Doorstep Repair

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Original manufacturer parts

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Military grade data wipe

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Pick up ('Return to Base')

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Doorstep Repair

doorstep repair doorstep repair

Enhanced service

Keep downtime at bay with our Enhanced Service. Experience all the benefits of the Base Warranty and the choice to opt for pick-up or Doorstep Exchange service.

Want total Knox security but don’t know where to start? Let us take care of your business by letting our experts complete the set up for you. With Quickstart Go you’ll also get a Samsung-provided Knox Manage profile for all your devices and, with Quickstart Go Plus, we’ll also conduct an on-line survey to tailor the profile to your needs. We’ll then add KnoxSuite components to ensure you’re fully prepared so there’s no excuse to let the absence of full time IT be a reason to not have best in class fleet control.

Multiple repair options

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Pick-up

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Doorstep repair

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Next business day Doorstep Exchange

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Original manufacturer parts

A black vector illustrating a laptop processor electronic hardware icon A black vector illustrating a laptop processor electronic hardware icon

Military grade data wipe

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Knox Quickstart Go

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Pick-up

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Doorstep Repair

doorstep repair doorstep repair

Doorstep Exchange

next business day doorstep exchange next business day doorstep exchange

You can buy Service packs as a SKU via Samsung’s Reseller and Distributor channels. Once a purchase is made, we’ll pop you a terms and conditions email asking you to accept these. So you can focus on your work, we’ll perform all the set up and let you know when the service is live. When you need to use the service contact our Samsung Business Service Centre and we’ll be happy to help, call us on 0330 726 2677.


Introducing
Quickstart Go

Get your mobile fleet up and running
faster and easier with Samsung Quickstart Go.

Learn more

Base Warranty

Enjoy computing support with our dedicated Business services centre. Use our 24/7 self-help options to help you resolve your issue or call us between 8am-6pm Monday to Friday and we’ll happily give you a hand. You can also use our pick-up service in case your equipment needs to be taken to a repair centre. There’s never been an easier way to keep your business in check.

Pick-up

A black vector illustrating a pick up truck in front of a house icon A black vector illustrating a pick up truck in front of a house icon

Pick up ('Return to Base')

Black text saying \"pick up repair\" on a white background Black text saying \"pick up repair\" on a white background

Enhanced service

Keep downtime at bay with our Enhanced Service. Experience all the benefits of the Base Warranty and the choice to opt for pick-up or an additional on-site engineer service. If we can’t fix it we’ll replace it with an identical model - transferring your original SSD to the new device if you wish . It means less time out of work and doing more of what you need.

A regular health check

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Original manufacturer-backed parts

A black vector illustrating a laptop processor electronic hardware icon A black vector illustrating a laptop processor electronic hardware icon

Military-grade data wipe

A black vector illustrating a shield with a keyhole icon A black vector illustrating a shield with a keyhole icon

Multiple repair/ replacement options

A black vector illustrating a wrench in front of a screwdriver A black vector illustrating a wrench in front of a screwdriver

Next business day doorstep exchange

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Pick-up

A black vector illustrating a pick up truck in front of a house icon A black vector illustrating a pick up truck in front of a house icon

On-site engineer

Pick-up

Black text saying \"pick up repair\" on a white background Black text saying \"pick up repair\" on a white background

Doorstep Exchange

next business day doorstep exchange next business day doorstep exchange

On-site engineer

next business day on site engineer next business day on site engineer

You can buy Service packs as a SKU via Samsung’s Reseller and Distributor channels. Once a purchase is made, we’ll pop you a terms and conditions email asking you to accept these. So you can focus on your work, we’ll perform all the set up and let you know when the service is live. When you need to use the service contact our Samsung Business Service Centre and we’ll be happy to help, call us on 0330 726 2677.

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Contact Samsung Business Support

Raise a case

Get in touch with the experts who know your device best for product specific support, technical solutions or repairs.

Raise now
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Use our Support app

You can raise a case, live chat and access support directly from your device.

Install now
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Chat to us

We’re here to provide technical information and resources for your Samsung products.

Chat now
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Call us

Our phone lines are open Monday to Friday, 8am – 6pm.

Call now
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Samsung Business Support For Mobility and Computing Products.

Terms and conditions apply. Some services are limited to mainand UK only. E&OE