Business Support
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Welcome to Samsung
Business Support

We're here to help

Various mobile devices & support symbols surrounding white text that reads 'What do you need?' on a black background. Various mobile devices & support symbols surrounding white text that reads 'What do you need?' on a black background.

Supporting our business customers

Samsung provides direct support to business customers, IT teams and our Reseller and Carrier partners’ service teams. Whether you’re looking for advice on getting the most from your devices, technical support or troubleshooting operating systems and firmware, we can help.

We aim to support anyone who contacts us, for free, with all cases treated equally regardless of source. Our expert Samsung engineers at the Business Service Centre offer a full suite of assistance, going above and beyond with their unparalleled knowledge of Samsung devices, software and firmware. Rest assured we’re the best team to support, solve and repair.

What can we help with?

Support for software and firmware



For our Knox security platform, we can provide set-up guidance, advice on best practices and technical support across the entire Knox range.
We also understand that some customers use third-party management software on Samsung devices – our Business Services technical team have extensive experience across multiple third-party products and know how Knox services interface with other software. Reach out, and we’ll do everything we can to help.

Device locked by Google? No worries – our Authorised Service Centre can get you unlocked and back to business for a small fee.

Get help with Knox

Talk to the Business Services Centre to get expert support from our team.

Contact Support
Black simple icon of security shield on a white background. Black simple icon of security shield on a white background.

Contact Sales

Talk to a Sales Expert to learn more about Knox Suite and security solutions for your business. Our phone lines are open Monday to Friday, 8am – 6pm.

Contact Sales
Black simple icon of a phone on a white background. Black simple icon of a phone on a white background.

Try for free

Start a free, full-feature trial of Knox Suite

Try for free
Black simple icon of a tablet and desktop computer displaying security shields and arrows on a white background. Black simple icon of a tablet and desktop computer displaying security shields and arrows on a white background.

Get back to business

Contact Business Services

Raise a support case with the experts who know your device best. The local Samsung engineers at Samsung Business Service Centre can get your repair sorted as quickly as possible, whether you’re an IT Manager or a Partner help desk.

We can remote onto devices to resolve issues, or if a repair needs a closer look, we have a range of collection, doorstep or in-store options. We also offer bulk repair options for customers running swap stocks.

- OR -

Use the self-help simulator

Select your device and use the interactive product simulator to run through the troubleshooting of your issue. The cutting-edge technology gives you interactive support to help you find solutions and fix on the go.

Simulate your issue

Get the most from your devices

Learn more about Samsung Business products and services with our video guides and how-to's.

Smart Switch

Move data from your old phone to a new device with just a few taps

Man holding Samsung Galaxy Z Fold 3 phone open on a table displaying connection options while plugged into a charger. Man holding Samsung Galaxy Z Fold 3 phone open on a table displaying connection options while plugged into a charger.

A mobile workstation

Learn how to get a desktop experience with Samsung DeX

Businessman sat in his office while using a desktop computer with a windows menu on screen. Businessman sat in his office while using a desktop computer with a windows menu on screen.

Push to talk

Use your phone as a walkie-talkie with Galaxy XCover Pro

Workman sat in a van holding his business phone close to his mouth while speaking into it. Workman sat in a van holding his business phone close to his mouth while speaking into it.

Support in the palm of your hand

Get the help you need with the Samsung Business Support App

Three collegues in their office sat around a desktop computer while smiling and talking. Three collegues in their office sat around a desktop computer while smiling and talking.

Technical Support

We provide business-class escalated support to IT departments and Reseller Help Desks covering Samsung proprietary software platforms, hardware, and operating systems. That support extends to 3rd party interoperability ensuring that anyone who chooses to manage their own Samsung equipment can optimise their own experience backed up by Samsung knowledge and expertise. All of our support is provided by our on shore Business Services Centre team and is the out of box standard for all products and services, exclusive of any additional fees or contracts.
A meeting is happening and one of the individuals is holding a Galaxy Tablet A meeting is happening and one of the individuals is holding a Galaxy Tablet

Strategic success

For sales partners who also have their own services, we engage at executive level to ensure the performance and profitability of their business is optimised on Samsung products. This includes training, use of Samsung infrastructure and co-operative customer journeys to give the end customer the best possible experience.
Four individuals are having a meeting in a boardroom with a wall mounted Samsung Smart TV in the background Four individuals are having a meeting in a boardroom with a wall mounted Samsung Smart TV in the background

Retail success

To ensure the end consumer experience is maximised, regardless of the support route they choose, our onshore Retail Success team provides escalation support and advice to all Retail partners who engage directly with their customers who require warranty support on Samsung products.
A Samsung support worker wearing a black shirt with the Samsung Care+ logo and holding a Galaxy Tablet A Samsung support worker wearing a black shirt with the Samsung Care+ logo and holding a Galaxy Tablet

Business solutions and services

Business Warranty and Enhanced Service

We provide a range of warranty and enhanced services on Mobile and Computing depending on the model family and the nature of the fault. The Enhanced Service package will boost your service, reducing the burden of IT management and improve control over your Mobile fleet with Knox Quickstart.*

Learn more
*Knox Quickstart only available for Smartphones and tablets.
A silhouette of a monitor screen with multiple different icons showcasing how Samsung can support customers A silhouette of a monitor screen with multiple different icons showcasing how Samsung can support customers

Galaxy Books
Download Centre

Discover the latest driver packs, utilities, and guides to help manage your enterprise devices. Leverage our management tools and support resources to help your organization quickly deploy, configure, and update your fleet of enterprise Galaxy Book devices with ease.

Learn more
Man holding Galaxy Book Man holding Galaxy Book

Display solutions



Access a wide range of Samsung solutions and guides across the broad range of Samsung Commercial Display, Signage, Monitor and Business TV.

Learn more
Monitor, Lifestyle TV and a wall mounted Samsung TV all have a map of the world on it along with some facts and figures Monitor, Lifestyle TV and a wall mounted Samsung TV all have a map of the world on it along with some facts and figures

Enterprise solutions pre-sale

As one of the world’s largest investors in R&D, Samsung can partner with businesses looking to gain a competitive advantage through technology. Our software consultants can design software-centric solutions, provide technical support on proof-of-concept projects and engage with third-party software partners on integration and interoperability challenges.

Learn more
Half photo & half illustration of a business video call between colleagues sat in their office & a man drawing a car design. Half photo & half illustration of a business video call between colleagues sat in their office & a man drawing a car design.

Appliances for business

In addition to our global leadership in appliances we’re also proud to support the full range of products in a business setting. For sales and installation partners, or B2B customers looking for support, there’s a range of ways that Samsung can help you.

Learn more
A variety of Samsung Kitchen appliances in a kitchen A variety of Samsung Kitchen appliances in a kitchen

Service partners

Samsung’s Accredited Service Centres (ASCs) are Samsung approved third party service providers. They offer a range of repair options for both warranty and non-warranty issues across the full range of Samsung devices. Additional services on Mobility and Display products are also available for B2B customers and Resellers. Trained by Samsung experts, our ASCs are here to provide the best possible customer experience.

Learn more
A silhouette of a smartphone in white with a conversation saying "How are you today?" followed by "I'm well, thanks!" A silhouette of a smartphone in white with a conversation saying "How are you today?" followed by "I'm well, thanks!"

Samsung Knox

Knox in action

Transforming Samsung devices into powerful, bespoke tools for business l Samsung.

Knox for Retail: Transforming Samsung devices into powerful, bespoke tools for business Knox for Retail: Transforming Samsung devices into powerful, bespoke tools for business

Contact Samsung Business Support

Raise a case

Get in touch with the experts who know your device best for product specific support, technical solutions or repairs.

Raise now
A black simple message icon with two message bubbles on a white background. A black simple message icon with two message bubbles on a white background.

Use our Support app

You can raise a case, live chat and access support directly from your device.

Install now
A black simple icon of phone's home button with an instructional arrow on a black background. A black simple icon of phone's home button with an instructional arrow on a black background.

Chat to us

We’re here to provide technical information and resources for your Samsung products.

Chat now
A black simple icon of a laptop, a person outline and a message bubble on a black background. A black simple icon of a laptop, a person outline and a message bubble on a black background.

Call us

Our phone lines are open Monday to Friday, 8am – 6pm.

Call now
A black simple icon of a phone with an instructional arrow on a white background. A black simple icon of a phone with an instructional arrow on a white background.

Elevate your business fleet

Get 10% off all business devices on the Samsung business eStore1

Register your business and save 10% on our entire business range.1

Register
Three folded Galaxy Books with the folds pointing at each other Three folded Galaxy Books with the folds pointing at each other

My Business Membership





Sign up to My Business and get access to exclusive discounts, free delivery and dedicated support

Learn more
A digital office interior with a super wide Samsung business monitor displaying data on screen. A digital office interior with a super wide Samsung business monitor displaying data on screen.

Accessories







Get everything you need to work efficiently and comfortably.

Shop now
A Samsung business mouse and keyword resting on an orange and white background. A Samsung business mouse and keyword resting on an orange and white background.

Introducing Quickstart Go





Get your mobile fleet up and running faster and easier with Samsung Quickstart Go.

Learn more
Five Galaxy smartphones are placed in a docking station Five Galaxy smartphones are placed in a docking station

1. Register your business or sign in and purchase from the Samsung Business Shop to receive 10% discount on all products ordered online with up to 20% off on select devices. 10% saving discount subject to registration verification and is only applicable to products sold on the Samsung Business eStore. Savings based on regular Samsung.com price. While stocks last. T&Cs apply.