How to register and use Samsung Art Store coupons on The Frame TV

Last Update date : Oct 10. 2024
Samsung The Frame TV displaying various digital artworks, showcasing its Art Mode feature surrounded by physical paintings.

Art Mode lets you transform your Samsung The Frame TV into a beautiful work of art using digital versions of paintings, photographs, and other works in the Samsung Art Store. If you have a Samsung Art Store membership, you can redeem and apply Art Store coupons. The instructions in this guide will walk you through managing your Art Store coupons. For information about subscribing to the Art Store, please see our subscription guide instead.

To use Art Store coupons, you must first sign up for an Art Store membership and register your payment card. When you finish using the Art Store coupon, the amount corresponding to the selected membership will be automatically charged to the registered card.

1 From the TV’s Home screen, select Art on the left sidebar, and then select Membership in the My Art Store section.
User interface of Samsung The Frame TV showing the Art Store screen with the options 'Membership' highlighted on a sidebar.
2 Select your desired plan. You can choose Monthly Plan or Annual Plan.
Samsung The Frame TV screen showing Art Store Membership options: Monthly Plan at $4.99 and Annual Plan at $49.90.
3 Using your phone, scan the provided QR code. You can also visit the provided website instead.
Samsung Checkout screen with a QR code for scanning and a website link for manual entry displayed on The Frame TV.

Note: If you choose to use the website, you will need to enter an authorization code.

4 Tap Add Credit/Debit Card and then enter your card information.
Samsung Checkout displayed on The Frame TV and a close-up of a mobile phone screen showing the 'Add Credit/Debit Card' form.
5 If you have a coupon code, tap Add coupon to enter the coupon code.
Mobile phone displaying 'Add coupon' option on Samsung Checkout, with The Frame TV showing checkout screen in the background.

Note: After signing up for a membership, you can also register your coupon using the TV’s menu.

6 Tap Pay Now.
Payment screen on a mobile device showing 'Pay Now' button for Samsung Checkout, with The Frame TV in the background displaying the QR code.
7 Next, log into your Samsung Account.
Samsung Account login screen on a mobile device, with The Frame TV displaying Samsung Checkout in the background.
8 Create a new payment PIN. You’ll then see a “Payment Complete” screen.
Payment Complete screen on a mobile device showing a checkmark and instructions to check email for confirmation, with The Frame TV in the background.

Notes:

  • If your payment fails or a duplicate payment occurs, please refer to the “Troubleshooting” section below.

Notes:

  • Even if you register a coupon on your TV, you must sign up for a membership and register your card information to use the coupon.
  • You can redeem only one coupon at a time.
  • If you have another coupon, you may use it during the last month of your free trial.

The following steps will help you redeem an Art Store coupon on your TV.

1 From the TV’s Home screen, select Art on the left sidebar, and then select Payment Info in the My Art Store section.
Samsung The Frame TV screen displaying the Art Store interface with the 'Payment Info' option highlighted on the sidebar.
2 Select Promotional Codes, and then enter the coupon code.
Screen showing the 'Promotional Codes' input field on Samsung The Frame TV for entering a coupon code.
3 Select Redeem to register the coupon.
Samsung The Frame TV screen displaying 'Promotional Codes' with the 'Redeem' button highlighted for entering a coupon code.
4 A pop-up will appear to let you know the coupon redemption was successful; select OK.
Confirmation pop-up on Samsung The Frame TV stating 'Your coupon is redeemed successfully' with an OK button.
5 Next, select Apply on the Samsung Checkout screen to apply the coupon.
Screen on Samsung The Frame TV displaying a coupon for '6 Months Free' at the Art Store with an 'Apply' button.

Note: If you do not have a membership, you may receive a message stating that the coupon does not exist after selecting Apply. Please redeem the coupon after registering for a membership.

6 You can refer to your current plan on the Membership page if needed.
Art Store Membership screen on Samsung The Frame TV indicating 'This is your current plan' under the Monthly Plan section.

Note: Even if you register a coupon on the Samsung website, you must sign up for a membership and register your card information to use the coupon.

The following steps will help you redeem an Art Store coupon on the Samsung website.

1 Using a web browser, navigate to Samsung Checkout and then log in using your Samsung Account credentials.
Welcome screen on the Samsung Checkout website, prompting to sign in to manage payment information, with a blurred image of a Samsung TV in the background.
2 Select Promotional Codes at the top of the screen.
Samsung Checkout webpage showing 'Promotional Codes' tab with an input field to enter a coupon code and a 'Redeem' button.
3 Enter the coupon code.
Close-up of the coupon code entry field on the Samsung Checkout webpage, with the 'Redeem' button below.
4 Select Redeem to register the coupon.
Redeem button highlighted on the Samsung Checkout webpage after entering a coupon code.
5 Select Apply to apply the coupon.
Screen showing the 'Apply' button activated next to a '1 months free' coupon offer on the Samsung Checkout webpage.

Note: If you do not have a membership, you may receive a message stating that the coupon does not exist after selecting Apply. Please redeem the coupon after registering for a membership.

6 You can refer to your current plan on the Membership page if needed.
Art Store Membership screen on Samsung Checkout showing 'This is your current plan' under the Monthly Plan section.

If you received the coupon offer from the Samsung Promotion app, you will need to install the app on your TV before signing up for an Art Store membership. The following steps will help you register and use an Art Store coupon.

Note: Coupon availability is subject to promotions in effect at the time of purchase and may vary.

1 From the TV’s Home screen, navigate to and select Apps. Select the Samsung Promotion app.
Samsung TV's Home screen displaying various apps, including the highlighted 'Samsung Promotion' app, under the Apps tab.

Note: Select the Search icon on the left side of the screen to search for the Samsung Promotion app if needed.

2 Select Install to install the app.
Detail page for the Samsung Promotion app on a TV screen with an 'Install' button visible, ready for download and installation.
3 Next, open the Samsung Promotion app.
4 Select Get it Now on the promotion banner screen, and then select Confirm.
Samsung Promotion app screen displaying a special offer banner for '1-year Art Store Credit' with a 'Get It Now' button.
5 Select Use Now on the promotion offer screen.
Screen showing a '1-year Art Store Credit' offer in the Samsung Promotion app, with a 'Use Now' button highlighted.
6 You will be prompted to open the Art Store; select Open App.
Popup message in Samsung Promotion app with 'Open App' and 'Cancel' buttons, instructing to go to Art Store to use the offer.
7 Next, select the membership that matches the promotion. If the promotion is monthly, select Monthly Plan; if the promotion is annual, select Annual Plan.
Art Store Membership options displayed on Samsung The Frame TV, including 'Members-Only Perks,' a 'Monthly Plan', and an 'Annual Plan'.
8 Using your phone, scan the provided QR code. You can also visit the provided website instead.
Samsung Checkout screen with a QR code for scanning and a website link for manual entry displayed on The Frame TV.

Note: If you choose to use the website, you will need to enter an authorization code.

9 Tap Add Credit/Debit Card and then enter your card information.
Samsung Checkout displayed on The Frame TV and a close-up of a mobile phone screen showing the 'Add Credit/Debit Card' form.
10 Tap the coupon drop-down menu and choose your coupon.
Product detail screen on a mobile device showing a 'Select coupon' drop-down menu with The Frame TV displaying Samsung Checkout in the background.
11 Next, log into your Samsung Account.
Samsung Account login screen on a mobile device, with The Frame TV displaying Samsung Checkout in the background.
12 Create a new payment PIN. You’ll then see a “Payment Complete” screen.
Payment Complete screen on a mobile device showing a checkmark and instructions to check email for confirmation, with The Frame TV in the background.
A woman using a remote to navigate the Samsung Art Store menu on The Frame TV, displaying various options.

You can refer to the following troubleshooting steps if you’re having problems with the Art Store or your Samsung Account.

Membership issues

The Art Store does not work. When trying to register, I receive a message that says “You have already registered”.

  1. Log out of your Samsung Account and then unplug your TV for 2 minutes.

  2. Plug in your TV, and then log into your Samsung Account.

  3. Then, check if the Art Store is working. If you continue to experience issues, please contact frame.cs@samsung.com.

I would like to refund my purchase.

  • Please send the logged-in Samsung Account ID, the reason for the membership refund, and the purchase receipt to frame.cs@samsung.com.

Payment history

Where can I check my payment history on a 2017-2023 TV model?

  1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.

  2. Sign into your Samsung Account.

  3. Select My Account, and then select Payment Info.

  4. Next, select the following option depending on your TV model:
  • For 2017 - 2018 models, select Purchase History.
  • For 2019 - 2023 models, select Subscriptions.

Where can I check my payment history on a 2024 TV model?

  1. Select your Samsung Account on the left side of the screen, then select Edit (the pencil icon), and then select My Account.

  2. Select Purchase History.

Where can I check my payment history on the Samsung website?

  1. Navigate to Samsung Checkout, and then sign into your Samsung Account.

  2. Select the Subscriptions tab in the Purchase History menu.

Payment errors

My payment is not working.

  • Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

I was charged twice.

Credit card issues

I failed to register my credit card.

  • Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

How can I change the credit card for my existing subscription?

  1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.

  2. Sign into your Samsung Account.

  3. Select My Account, and then select Payment Info.

  4. Select Subscriptions, and then select the subscription you’d like to change. Change the credit card information as desired.

  5. Alternatively, navigate to Samsung Checkout, and then sign into your Samsung Account.

  6. Select the Subscriptions tab in the Purchase History menu.

  7. Select the subscription you’d like to change, and then select Change payment card.

Account issues

How can I recover my Samsung Account ID or password?

I’d like to change my Samsung Account password or delete my Samsung Account.

  • If you’d like to change your Samsung Account password, you can reset it using the Samsung Account website. You can also delete your account if desired.

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