How to reboot Samsung Connect Home Wi-Fi?

Last Update date : Nov 20. 2020

There are three ways to reboot the Hub: through Samsung SmartThings, through the IDE, and by unplugging the power cord.

Please note: User must log in to Samsung Account in order to access IDE

• To reboot the Wi-Fi Hub and SmartThings HubCore through Samsung SmartThings, the Hub must be online

1 On the home screen, tap Smartthings Hub
2 Tap the Wi-Fi Hub image
Tap Smartthings Hub Image
4 Scroll down and tap Reboot device
Tab Reboot device
5 Tap Reboot
6 The LED will go dark, then blinking green, then solid green

• To reboot the SmartThings HubCore (not the Wi-Fi Hub network) through the IDE, the Hub must be online and the SmartThings Hub must be enabled

1 Log in to https://graph-ap02-apnortheast2.api.smartthings.com/
2 Click My Hubs
3 Click View Utilities
4 Under Hub Commands, click Reboot Hub
5 LED will remain solid green

• To hard reboot the Hub, unplug the power cord for 30 seconds. LED will go dark, blinking green, solid green  

Related Questions

Is this content helpful?

Thank you for your feedback!

Contact Us

Chat

General enquiries
Monday to Sunday (including Public Holidays)
Open 24 hours
Live Chat WhatsApp

Email

We'll respond within 1 to 2 working days.
Email

Service Centres

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate
5) Bedok Mall

Monday to Saturday - 11am to 7pm
Sunday/Public Holiday - 11am to 5pm
Service Centre Information Service Centre Waiting Time

Samsung Members

Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Community Download App

Call Us

Speak to an expert for support
Mon-Fri: 9am-6pm

Repair Services

Easily track your repair.
Track my repair