Basic Troubleshooting Tips for Galaxy Mobile Devices

Issues with your mobile phone can result from a variety of factors. If it is a hardware issue, you may need to send your phone for a servicing. However, you may want to try a few simple troubleshooting steps to see if the issue can be resolved before heading down to a service centre.

Hold Volume Down key + Side key simultaneously for at least 7 seconds. Your phone will shut down and restart itself.

Visit 'How to Restart My Samsung Mobile Device' for more details on performing a soft reset.

Go to Settings > Battery and device care > Optimize now.

Visit 'How to Clear the App Cache and Data on Your Galaxy Phone' for more details on clearing app cache and app data.

Go to Settings > Software update > Download and install. 

Visit 'How to update latest software for your Galaxy mobile device' for more details.

Go to Settings > General Management > Reset > Reset all settings > Reset settings.

How to turn on Safe Mode

Step 1. Press and hold the hold Volume Down key + Side key.

Step 2. Select Power off.

Step 3. After the screen turns off, press and hold Volume Down key + Side key at the same time.

Step 4. Once the Samsung logo appears on screen, release the Side key, while holding the Volume down key.

Step 5. When Safe mode appears on the lower left corner of the screen, release the key.

If the issue is resolved in Safe Mode, it suggests that a third-party app is causing it.

How to remove third-party apps

Step 1. Go to Settings > Apps.

Step 2. Identify any apps that you recently downloaded or don’t recognise.

Step 3. Select Uninstall > OK.

Turn Off Safe Mode

Press Volume down key + Side Key > Restart 

Visit 'How to Restart My Samsung Mobile Device' for more details on how to use Safe Mode.

Go to Settings > General Management > Reset > Factory data reset > Reset.

You may visit 'How to Perform a Factory Reset on Your Galaxy Phone' if you want to learn more about factory resetting your device.

If your issue cannot be resolved and you would like to visit a service centre, you can check 'Service Centre Wait Time' to find the one with the shortest queue.