Bespoke My Life Terms & Conditions
Terms & Conditions
* Promotion is only valid for customers who purchase selected Samsung products during the promotion period from 6 September - 7 November 2024 on Samsung Online Store, selected consumer electronics and IT stores, and is subject to stock availability. Free gift(s) may only be redeemed on Samsung Home Appliances Online Redemption Portal, during the Redemption Period from 7 October 2024 - 31 January 2025 and upon submission of valid Redemption Documents. Check in-store for more details. Redemption terms and conditions apply. No extension of Redemption Period will be allowed. Samsung reserves the right to reject any redemption that is not submitted with the Redemption Documents or in accordance with these terms. Gift(s) are while stocks last and are not exchangeable for cash or in-kind. Payment must be made in full or hire purchase approved before redemption is allowed. Samsung reserves the right to replace any gift with an item of a similar or other value. Promotion is applicable to end-consumers only; not trade, corporate, or bulk purchase. Each customer can redeem gifts for a maximum of 4 product purchases. Products purchased under promotion are not eligible for exchange and/or refund, save in accordance with warranty terms. Samsung reserves the right to amend these terms and conditions without prior notice and without assigning any reason. ^ Enjoy savings when you buy 2 or more built-in appliances, only applicable for built-in ovens, induction hobs and hoods.
Family Hub™ requires an internet connection and the Family Hub™ App. Apps and services are subject to change without notice. Family Hub™ App is compatible with Android 6.0 and higher or iOS 10.0 and higher. Data usage fees may apply.
1 -Available on Android and iOS devices. Wi-Fi® connection and Samsung account login are required. Available for specific models through a Wi-Fi® update. Results are based on internal testing and may vary depending on the usage condition and patterns.
2 -Can be applied when the selected washing temperature is 20 ~ 40°C. Based on internal testing on the WW11BB944AGB model in normal usage conditions. Results: Power consumption without AI Energy Mode = 0.539 KWh. Power consumption with AI Energy Mode = 0.145 KWh. Results may vary depending on the actual usage conditions.
3 -Based on internal testing on AJ018DBAPKF/SP and AJ045DCJ2KF/SP models, comparing AI energy mode vs AI auto mode. Requires SmartThings App and Samsung account login. Actual savings may vary by usage patterns and environment.
4 -Based on internal testing using the SuperSpeed course to dry a 5kg load. Results: Power consumption without AI Energy Mode = 950Wh. Power consumption with AI Energy Mode = 720Wh. Results may vary depending on actual usage conditions.
5 -Energy usage is reduced by optimising the compressor speed and operation and adjusting the fridge temperature. Results are based on internal testing and may vary depending on the usage condition and patterns.
6 -Requires installation of SmartThings App on compatible Android or iOS device, with Android 6.0 and higher or iOS 10.0 and higher, and Wi-Fi® connectivity to the mobile device. Wi-Fi® connection and Samsung account login are required.
7 -Requires a dedicated sous vide cooking bag, which is not included with the oven.
8 -Only available when used in combination with a Samsung hood.
9 -Available on Android and iOS devices. Wi-Fi® connection and login to Samsung account required. Available for specific models through a Wi-Fi® update. Refrigerator AI Energy Mode - The power consumption savings are calculated based on a maximum reduction rate and may vary depending on applicable national energy regulations, usage patterns, and individual circumstances. Energy usage is reduced by optimising the compressor speed and operation and adjusting the fridge temperature. Results are based on internal testing and may vary depending on the usage condition and patterns. Dishwasher AI Energy Mode – Based on internal testing comparing the water temperatures and cycle times of the factory setting and AI Energy mode for the Pots & Pans program. Results may vary depending on the actual usage conditions. AI Energy mode can be used for the following washing cycles: Intensive, Express, Extra Silence, Pots & Pans, Plastic and Auto. Results are based on internal testing and may vary depending on the usage condition and patterns.
10 -As of March 2024, AI Vision Inside can recognise 33 food items like fresh fruits and veggies. If the food is not recognisable, it may be listed as unknown item. AI Vision Inside cannot identify or list any food items in the fridge door bins or freezer. It recognises food items based on deep learning models, which may be updated periodically to improve accuracy.
11 -Any requirement to change the direction of door should be made prior to delivery. Additional charges may apply for subsequent door reversal request.
12 -Price for each Bespoke Refrigerator will vary depending on the selection of colour panels and finish, and option for further customisation with designs from Bespoke Creators Collection, Bespoke Wallpaper Collection, or Design Your Own. Top up cost for design customisation is fixed for each Bespoke Refrigerator type and applicable for full or partial design customisation. Check in-store for more details.Any requirement to change the direction of door should be made prior to delivery. Additional charges may apply for subsequent door reversal request.
13 -Additional colour panels can be purchased separately and installed by a qualified technician. Additional charges may apply for re-installation of colour panels.
14 -A pairing kit (RA-C07KAAGG) is available to pair two Bespoke Refrigerator units. Pairing kit is optional and sold separately as an accessory.
15 -The provision and installation of Bespoke design customisation is solely undertaken by a third party. Samsung makes no warranty and has no responsibility or liability with regard to the aforementioned. For more information, check in-store or contact Samsung Customer Care Hotline at 1800-726-7864. Any further dispute and/or issues relating to the provision and installation of the Bespoke artwork decal should be referred to the third party for resolution.
16 -Based on internal testing of the cycle time when drying an IEC 3kg load with Cotton cycle. Results: BESPOKE AI Laundry Combo model with a heat pump (WD21B6400KV) = 78 minutes vs. WD21B6400KV/** combo model with a condenser = 202 minutes, which is a reduction of 60%. Individual results may vary based on actual load contents.
17 -Based on internal testing of the WA5000C 11kg model with Ecobubble™ and Digital Inverter motor, using an IEC 3kg load (water level 4), compared to the WA5700J 11kg model without Ecobubble™ and an AC motor (water level 4). Results may vary depending on the actual usage conditions. (previously 22)
18 -Based on testing by Intertek: Eliminates 99% of certain odours and harmful gases. Results may vary depending on the actual usage conditions.
19 -Based on testing by Intertek: Eliminates 99.9% of certain viruses, bacteria, and 100% of house dust mites.
20 -Based on testing by the Korea Testing Laboratory, in accordance with the IEC62885-4: 2020 standard. Measured at the inlet of the non-motorised tool when the dustbin is empty, using Jet Mode and a large capacity battery that is fully charged. Results may vary depending on actual usage.
21 -Tested based on IEC 62885-2, CL.5.11 using the maximum power level setting by SLG Prüfund Zertifizierungs GmbH. Results may vary depending on actual usage.
22 -The stated run time applies when using a large capacity battery (3970mAh) and the minimum power level with a non-motorised tool attached. Results may vary depending on actual usage.
23 -Based on internal testing. The hair removal rate is measured by comparing the weight of the dustbin before and after sucking in hair until it reaches the Max Line and being emptied using the Clean Station. Results may vary depending on the actual usage conditions.
24 -Based on testing by Intertek, in accordance with the JIS Z 2801 standard. Prevents the build-up of 99% of Escherichia coli and Staphylococcus aureus bacteria. Based on testing by the Korea Analysis Test Researcher, in accordance with the AATCC-100, JIS-L-1902, KS K 0693, KS K 0890 and AATCC-147 standards. Deactivates 99.9% of Staphylococcus aureus and Escherichia coli bacteria. Not supported in the USA and Canada. Results may vary depending on actual usage conditions.
25 -Suction tested based on internal testing, in accordance with the IEC 62885-4 CL.5.8 standard. Measured at the inlet of the non-accessorised tool, using Jet Mode and a battery that is fully charged. Results may vary depending on actual usage.
26 -Stated run time applies to the minimum power level setting with a non-motorised tool attached.
27 -Suction tested based on the IEC62885-2 Cl. 5.8 standard, tested at the inlet of the non-motorised tool, using the maximum power level setting. Based on SLG Prüfund Zertifizierungs GmbH tests.
28 -The measured temperature ranges from 50 to 60°C.
29 -The measured temperature of the steam is 100°C.
30 -The actual emptying interval will depend on individual usage and environmental factors.
31 -Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
32 -Based on internal testing. Tested on the AR12TXCAAWKEU model compared with the Samsung conventional AQ12EASER model, measuring the time taken to reduce the room temperature from 33°C to 25°C.
33 -Tested by Intertek for anti-bacteria properties, the Chungbuk National University (Korea), witnessed by Intertek, for anti-virus properties, the Japan test lab (ITEA) for anti-allergy properties and theKorea test lab (KITECH) for PM2.5 dust collection. The filter performance is based on testing of the filter material and not a specific model. Data has been measured under specific testing conditions andmay vary depending on environmental factors and individual use.
34 -Tested by Samsung in accordance with internal protocols. Results provided to and interpreted by Intertek for organisms (Escherichia coli ATCC 8739, Staphylococcus aureus ATCC 6538).
Featured MyBespoke (personalised) refrigerator design decals are for inspiration purposes only, and not for actual sale. For more information on the Bespoke Refrigerator customisation, consult a sales representative from selected consumer electronics and IT stores.
