trouble shooting
Q.
I have previously used Samsung Pay in my old device. I can't seem to add my cards into the new device.
A.
Some banks have a limit on the number of digital number (token) allowed for each card.
You may:-
(i) Delete your cards from Samsung Pay in the old device
OR
(ii) Reset your old device via Samsung Pay app
Q.
I have done a factory reset on my old device. I can't add my cards into the new device.
A.
Please reset your Samsung Pay app via
1. Launch your Samsung Pay app at your new device
2. Tap on Menu (top left 3 lines) → Settings (top right "gear" icon)
3. Tap on Reset app and select the device that you want to reset (device registered date is displaying)
4. After reset, you can register your payment card into your new device
Q.
Tried paying for a large value transaction. Terminal shows "Do not honour".
A.
Some banks have a transaction limit set for contactless payments. Please check with your issuing bank for more information.