How to fix the disconnection between my TV and SmartThings app?

If the connection between SmartThings and your Samsung TV is unstable, you should check the basic settings. Have uninterrupted fun while the family is watching a movie or watching your favourite content.

tv smartthings connection

Check the wireless network status

 

Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the TV are far apart, the communication may not be smooth and registration may fail.

tap settings tap settings

Step 1. Tap Settings on your smartphone.

select connections select connections

Step 2. Tap Connections.

select Wi Fi select Wi Fi

Step 3. Tap Wi-Fi.

enter the password enter the password

Step 4. Select the router and enter your PIN (if necessary).

Note: If more than 10 devices are connected to the router, registration may fail.

Check for software updates

 

Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your TV as well.

Note: The SmartThings app is compatible with phones running Android 8.0 or higher as well as iOS 12.0 or higher.

SmartThings app menu SmartThings app menu

Step 1. Tap Menu (the three horizontal lines).

smartthings settings smartthings settings

Step 2. Tap SmartThings Settings.

SmartThings app information SmartThings app information

Step 3. Swipe to and tap About SmartThings.

smartthings software update smartthings software update

Step 4. If an update is available, tap Update.

Step 1. Press the Home button on the remote and navigate to Settings.

tv settings home

Step 2. Select Support > Software Update.

tv software update

Step 3. Select Update Now.

tv software update now

Note: 

  • If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available. Downloading the latest update may fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a Support Centre
View more