Empowering Frontline Workers with Knox Authentication Manager

A cyberattack can stem from various scenarios, with many linked to hacking attempts by bots. To counter this, businesses have implemented security measures like 2 Factor Authenticator (2FA), complex passwords, and frequent password changes. However, these safeguards can become productivity roadblocks when employees forget their passwords, causing frustration and workflow disruptions.

So, how can businesses maintain security without hindering productivity? The key is to simplify access without compromising protection. With Knox Authentication Manager, this resolves the issue of shared device access by giving companies full control over devices through password-free logins and biometric authentication.  

An effortless way to reduce the first barrier of entry to logging in is to turn to Multiuser facial recognition¹. With issues arising from recollecting their passwords, or sending recovery password emails, these take time and hinder accessing documents. For some deskless workers, time is of the essence at work. Frontline workers and Accident and Emergency (A&E) medical professionals will be able to access their devices at a much quicker speed while attending to their patients by unlocking their devices via facial recognition . The common authentication methods to log in—like manually entering passwords can become a hindrance to productivity.

The biggest advantage in using multiuser facial recognition feature, employees can unlock shared devices seamlessly using biometric authentication. This makes it easier for them to retrieve information, access apps, and communicate with other team members.

By using biometric authentication, each employee identification is unique. Employees are given the alternative methods of enabling other biometric options that are unique to their identity like fingerprints or iris scans. This may be particularly useful for those in healthcare and construction, where face masks are more common.

This means no disruptions during peak hours and immediate access to information and apps in time-sensitive situations

For businesses, Data security and compliance are non-negotiables. Companies must balance accessibility, user experience with security to boost productivity. One of the authentication methods involves verification is using cloud-based storage for verification. This method introduces a new vulnerability to the system that does not only compromise the company’s data but also the employees’ identity.

Each of Samsung’s devices are equipped with a security feature. It uses a secure processor and memory to isolate data like passwords and biometrics. Knox Vault is designed to prevent physical and remote access to this data. Features like this allows gives businesses and employees alike the assurance that their data has safety measures in place to protect their data.

Although several policies have been implemented to mitigate, one of the most common yet easily overlooked causes is the failure to log out from a shared device. This oversight puts many businesses with deskless workers at significant risk.

The large majority of those impacted are deskless workers such as those in hospitality, retail and even logistics. They are challenged daily to log into multiple shared devices throughout their shifts. Not only does this affect productivity but also their levels of satisfaction at work.

Employees may be logged into multiple applications on the device and without signing out could easily put their company at risk by exposing confidential data to passersby. With Knox Authentication Manager (KAM), one of the key app configuration settings include Auto Logout on charge or when the screen is switched off. This feature safeguards prying eyes to sensitive data stored on the device.

Biometric authentication and automatic credential management provide a seamless experience, allowing teams to transition between shifts effortlessly. By rethinking authentication as both an enabler of efficiency and a frontline defence against cyber threats, businesses can create a more secure and seamless work environment. 

Managing a fleet of devices can pose a challenge to any IT department. This can be especially challenging if their current Unified Endpoint Management platform does not pair up with their new fleet of Samsung Devices.

Knox Authentication Manager integrates easily with existing IT systems and enterprise so IT teams would not have to worry about pairing your fleet of Samsung Devices. The solution is able to authenticate users over Wi-Fi network to verify credentials or complete the multi-factor authentication. IT teams are also able to monitor authentication events in real time. 

Knox Authentication Manager simplifies shared device access, but it’s just one part of a broader suite of solutions that Samsung offers. One key feature of Knox Suite is that it empowers businesses to tailor their Samsung Galaxy devices to fit the specific needs of their workforce. For instance, IT teams can use Kiosk Mode to lock devices to a business app or transform devices into barcode scanners.

For frontline workers, Knox Suite empowers them with sign-in automation for shared devices. Ultimately, this makes it easier for workers to pick up any device and get to work without hassle. Simply put, Knox Suite gives businesses the tools they need to stay secure while enhancing efficiency across teams.

Securing shared devices without slowing down productivity can be a challenge. But with Knox Authentication Manager, frontline workers can now seamlessly and securely access their devices and apps.

By leveraging biometric authentication and streamlined login processes, sensitive data remains protected while keeping workflows smooth and efficient. 

Find out how you can leverage on KAM for your business with our Enterprise Edition here.