All eligible Parcel Delivery returns must have a Return Merchandise Authorization (RMA) number marked clearly on the return shipping label. To obtain an RMA number, please contact Samsung through the Online Shopping web chat at Samsung Canada Online Shopping  Please see Terms and Conditions for more details.

To request a return for a Scheduled Carrier Delivery order, please contact our Online Shopping team at Samsung Canada Online Shopping (select home appliance), Please see Terms and Conditions for more details.

Please indicate the damage of the external carton on the driver's route sheet, bill of lading, or waybill and refuse the shipment.

For BOPIS order products, please ensure that you notify a store associate immediately and refuse the order/product with the damaged packaging and/or external carton. Please see Terms and Conditions for more details.

Contact Samsung within 48 hours of delivery/pickup either by the online shopping web chat at Samsung Online Shppping,.  If your product is defective, Samsung will replace or refund it.

After the first forty-eight (48) hours after delivery, your product will be repaired, replaced, or refunded, at Samsung’s sole discretion, according to the manufacturer’s limited warranty. Samsung will waive the restocking fee.

You have fifteen (15) days from the date of receipt, to return a product that is eligible for return. Please see Terms and Conditions for more details.

If your return is accepted, we will issue your refund within five (5) business days of receipt of your product in our warehouse, post inspection.

If an order is cancelled before we have started the shipping or delivery process, we will refund your delivery fees. Delivery fees are otherwise non-refundable, except those related to the purchase of a carrier activated cellular device(s).

Yes, if a purchased product came with a Promotional Product and the original product is returned, the Promotional Product must also be returned.

Samsung will not issue a credit or refund for the returned product, which will be shipped back to you at your cost, or disposed of at Samsung’s discretion within thirty (30) business days following notification to you. Please see Terms and Conditions for more details.

Products Ineligible for Return: Open Box Items and Nonrefundable Fees

Except in connection with a valid warranty claim, the following items are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken:

• Digital appliances (i.e., all refrigerators, dishwashers, laundry appliances, cooking appliances, vacuums, and related accessories)
• Home entertainment products (i.e., all TVs, soundbars, projectors and related accessories)
• Monitors and related accessories
• Non-connected devices (i.e., devices that are not carrier activated cellular devices), such as Wi-Fi tablets, Wi-Fi watches, PCs/laptops, and all related accessories, including but not limited to all screen protectors
•  Power supply, earbuds, smart tags, memory & storage products 

Yes, Restocking fee for eligible returns (products that are not Open Box Products) Subject to these Terms of Use, all products that are eligible for return and returned will be subject to a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax, and any applicable delivery, shipping, and service fees will be non-refundable. This includes all Scheduled Carrier Delivery, Parcel Delivery and BOPIS orders. 

No, Our Open Box Policy does not apply to purchases / cancellations / returns of Connected Devices, and no restocking fee will be charged for the return of a Connected Device.

Contact us within 48 hours of delivery/pickup by contacting the Online Shopping web chat at Samsung Canda Online Shopping

If your product is found by Samsung to be defective, Samsung will replace or refund it (in Samsung’s sole discretion). After the first 48 hours after delivery, your product will be repaired, replaced, or refunded, in Samsung’s sole discretion, according to the manufacturer’s limited warranty. 

Service, delivery and installation fees for all open box products are non-refundable, except for the following: (i) carrier activated cellular devices; and (ii) products that are dead-on-arrival, damaged-on-arrival, or otherwise defective upon delivery as determined by Samsung in its sole discretion.