Delivery and Installation
If you’re certain you haven’t just missed your delivery, in which case, you should have received an attempted delivery notification card, then please contact us and our team will investigate.
Discovering a damaged item after accepting delivery
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 15-day window to return items to Samsung for any reason. To return your item(s) you will need to contact our customer support team, who will be happy to arrange a collection for your return.
No. If a product is faulty or damaged upon arrival, we encourage you to report it to us soon as possible. We can refund you for your order and then you can place a new order online.
No. Unfortunately, we don't offer same day or next day delivery service.
Scheduled Carrier Delivery
• Estimated delivery times vary based on your requested delivery date.
• Once your product leaves our warehouse you will receive a shipping email stating “Your goods are on the Way” to our destination scheduled carrier.
• The scheduled carrier will call the night before your requested delivery date to confirm the date and time.
• If a delivery date has been confirmed and you are no longer available at that time, please reach out prior to the confirmed date to renegotiate a new delivery timeframe.
• If you are not at home during the confirmed delivery timeframe, additional delivery fees may be incurred. Please refer to our full Terms and Conditions.
Parcel Delivery
• Once your product leaves our warehouse you will receive a shipping email stating your Order has Shipped which includes your tracking information.
The communications you will receive are:
• Order confirmation notification
• Product shipment notification
• Order completion with sales invoice
• Product cancellation (if applicable)
• Refund
Your order will be delivered to the shipping address you provided at checkout. If you are not available at the time of delivery, your order will be held for 5 days at an authorized FedEx pick up location near you.
Please note that If you choose to buy online and pick up in store, then Samsung Experience Store locations with available inventory for the products you have selected will be displayed. In the event that only part of your order is available at a particular Samsung Experience Store location, you may select to pick up from that location, but you will need to either remove the unavailable items from your cart, or select an alternate Samsung Experience Store location with all the items in your order available.
No. Unfortunately, this is not an option our courier partners offer at this time.
If you choose to buy online and pick up in store, then Samsung Experience Store locations with available inventory for the products you have selected will be displayed. In the event that only part of your order is available at a particular Samsung Experience Store location, you may select to pick up from that location, but you will need to either remove the unavailable items from your cart, or select an alternate Samsung Experience Store location with all the items in your order available.
No. Unfortunately, we don't offer the delivery service for a specific date or time slot.
Scheduled Carrier Delivery
• Estimated delivery times vary based on your requested delivery date.
• Once your product leaves our warehouse you will receive a shipping email stating “Your goods are on the Way” to our destination scheduled carrier.
• The scheduled carrier will call the night before your requested delivery date to confirm the date and time.
• If a delivery date has been confirmed and you are no longer available at that time, please reach out prior to the confirmed date to renegotiate a new delivery timeframe.
• If you are not at home during the confirmed delivery timeframe, additional delivery fees may be incurred. Please refer to our full Terms and Conditions.
Parcel Delivery
• Once your product leaves our warehouse you will receive a shipping email stating your Order has Shipped which includes your tracking information.
BOPIS stands for "Buy Online and Pick Up In Store." It allows customers to place an order online and pick it up at a designated SES or BOPIS Partner location.
Yes, you can cancel your BOPIS order any time before picking up the product either by contacting your Samsung Electronics Store or by phone at 1-855-254-4747 or by email at info.seca@samsung.com
Your order payment will be processed by Samsung, and your order will be fulfilled by one of the SES or BOPIS Partner locations.
Subject to availability, same-day pickup may be available for a BOPIS order. To qualify for same-day pickup, your online order must be completed a minimum of two (2) hours prior to store closing.
You'll have three (3) days to collect the products you've purchased, starting from the day you’re notified that your order is ready for pickup. If the product hasn't been picked up by the end of the three (3) day period, your BOPIS order will be canceled, and you'll receive a full refund.
To pick up your BOPIS order, you must present the following three items to verify your identity:
1. A valid government-issued photo ID that matches the name on the payment method you provided at the time of purchase.
2. The "Ready for Pickup" email sent to you
3. The payment card used for your BOPIS purchase
No, orders for products purchased as part of a pre-order offer will not be considered BOPIS orders, and therefore, the BOPIS provisions of these Terms of Use will not apply.
If you choose to return the product after pickup, simply contact us either by phone at 1-855-254-4747 or by email at info.seca@samsung.com