Cancellations

Yes. We will attempt to cancel your order as long as it hasn't left the warehouse.

Cancellations are not guaranteed. In the event we are unable to cancel the order before it has left the warehouse, simply refuse the delivery at your door. Do not open the shipped package.

Once the package is received at our warehouse, we'll process your refund. Please note that, except for purchases that include a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to cancelled orders that have left our warehouse, and delivery fees if charged, will be nonrefundable. 

There are two ways to cancel your parcel order, Under track my Samsung Canada Order or  Cancel Order (select product to be canceled)

To cancel a scheduled delivery (large), please contact our Online Shopping team at Cancel Order (select home appliance)

Please refuse the delivery at your door. Do not open the shipped package once it is delivered. Once the package is received at our warehouse, we'll process your refund. Please note that, except for purchases that include a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to cancelled orders that have left our warehouse, and delivery fees if charged, will be nonrefundable.