Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to physical and liquid damage coverage and up to three years total warranty¹, we’ve got your back and your business.
More care. More assurance. More control.
Customized coverage for your unique business needs
The devices that power your business are an investment. That’s why we’ve created a range of service packs to protect your investments with precisely the right amount of coverage you need to keep them going.
Cover everything from the everyday
Get coverage against of physical damage, liquid intrusion, and device failures at work
Keep work moving, even when facing delays
Rest easy knowing you always have devices on deck. From getting you a backup device in a flash to quick and easy exchanges, we make it painless to keep business moving.
Keep working: easy, flexible
and worry-free
Track and manage it all at a glance
Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.
It breaks. We fix it, no hassles.
Rest easy knowing you’re covered with hassle-free device repairs. Save time and money with free pick-up and delivery or on-site repair service with no additional costs or documentation for repairs.
Backup when you need it
Protect your devices with our Advanced Exchange² service program, available with the ³physical damage and liquid intrusion warranty plans. With backup devices when you need them, we make it painless to keep business moving.
Advanced technical support
Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.
Enterprise Technical Support ProCare packages are sold separately.
Care+ for Business service plans
|
Samsung Care+ for Business |
1:1 Device Protection Plans |
|
|---|---|---|
|
Extended Warranty (EW) |
Physical Damage and Liquid Intrusion (PDLI) (Includes EW) |
|
|
Device Repair |
Device Repair |
|
|
Purchasing units |
Per device |
Per device |
|
Device protection |
||
|
Mechanical failure from defects |
✔ |
✔ |
|
Physical damages |
✔ |
|
|
Liquid damages |
✔ |
|
|
Enrollment period |
1 Year |
60 Days |
|
Advanced technical |
Optional |
Optional |
|
Elite technical support |
Optional |
Optional |
|
Professional engineering services⁵ |
Optional |
Optional |
|
Device exchange |
✔ |
|
|
Advanced exchange |
✔ |
|
|
Next-business-day delivery (residential or commercial)⁶ |
✔ |
|
|
Samsung-certified refurbishment |
✔ |
|
|
Samsung-owned spare pool |
✔ |
|
Rest easy with all your devices covered
Phones and tablets
Your mobile devices are crucial to your business success. Protect them so you can stay connected to clients, suppliers, and vendors.
Laptops and all-in-one PCs
Samsung business laptops and all-in-one PCs offer powerful productivity for your employees. Keep them running with business protection services.
Related business solutions
Samsung business services
Samsung business services provide a wide range of device protection, technical support and professional services to improve your operational efficiency while reducing overhead costs.
Enterprise technical support
Receive direct access to our US-based Tier-3 technical support experts, day or night, to assist you with device and OS interoperability issues and prioritized escalation.
Enterprise Technical Support ProCare packages are sold separately
Knox security
Samsung Knox is our defense-grade4 security platform that’s built from the chip up to enable easier management through advanced mobility software.
Knox Suite
Knox Suite provides you with a complete set of tools to secure, deploy and manage your enterprise’s mobile device fleet.
Frequently Asked Questions
Get answers to the most common questions about Samsung Care+ for Business.
Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers:
• Samsung Care+ for Business (includes accidental & liquid damage)
• Samsung Care+ Extended Warranty (EW)
• Elite Services (ES) for enterprise customers that have large fleets.
Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.
• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.
✔ Samsung Care+ approves the claim
✔ Replacement device is shipped next day
✔ Customer transfers data to replacement device
✔ Customer returns defective device within 14 days with prepaid shipping
label
Note: Replacement device will be the same or similar to original device.
If damage device is not
returned within 14 days, the customer will be charged a fee up to the
cost of replacement of the unreturned device.
• Samsung Care+ for Business is eligible for purchase within 60 days of device purchase.
• Samsung Care+ for Business Extended Warranty(EW) is eligible for purchase up to 12 months after the device purchase.(proof of purchase is required)
Note: Samsung Care+ for business is available for purchase on Samsung devices from Samsung Electronics Canada only.
When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or serial number to your Customer Knox Account registered on www.samsungknox.com portal, you will receive an email confirmation for your Service Contract Certificate with the terms and conditions.
Note: Get access to the Samsung Care+ for Business portal and follow the tutorial here. You may also watch the Getting Started with Samsung Care+ for Business video here.
You can view the Standard Limited Warranty Terms & Conditions online.
© 2023 Samsung Electronics Canada, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
1Manufacturer's limited warranty is 1 year, plus up to 2 years of extended warranty - for a total of up to 3 years total warranty, available on certain Samsung devices, including XCover and Tab Active Series devices.
2Advanced Exchange service is available on Samsung smartphones and tablets only. The replacement product will be delivered to the customer via express mail (average 1 business day after receiving the request), together with the shipping label for the customer to return the original defective device back to Samsung.
3Physical Damage and Liquid Intrusion (PDLI) is Samsung Electronics Canada’s equivalent for Accidental Damage from Handling (ADH).
4Samsung Knox has successfully met the rigorous security requirements set by governments and major enterprises around the world, providing business users with a robust mobile security solution. https://www.samsungknox.com/en/knox-platform/knox-certifications ⊕Samsung Care+ for Business Terms of Service for Mobile Products apply.
