• Samsung Care+ For Business is a device protection program that protects your device in the event of physical & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Integrated for Samsung Knox device management portal for asset tracking and hassle free repairs.
• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacturer’s warranty and covers mechanical breakdowns.

Samsung Care+ for Business provides powerful protection for your Galaxy business device life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.

• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.

✔ Samsung Care+ approves the claim
✔ Replacement device is shipped next day
✔ Customer transfers data to replacement device
✔ Customer returns defective device within 14 days with prepaid shipping label

Note: Replacement device will be the same or similar. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.

You can view the Standard Limited Warranty Terms & Conditions online.

When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or serial number to your Customer Knox Account registered on www.samsungknox.com portal, you will receive an email confirmation for your Service Contract Certificate with the terms and conditions.

Note: Get access to the Samsung Care+ for Business portal and follow the tutorial here. You may also watch the Getting Started with Samsung Care+ for Business video here.

If you do not receive the Service Contract Certificate email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email ca.enterprisesupport@servify.tech.

Note: Be sure to have your IMEI or serial number handy for us to better assist you.

Samsung’s Standard Manufacturer’s 1 year warranty begins on the consumer’s purchase date or 3 months after the device manufacture date, whichever occurs first.

Extended Warranty will begin after Samsung’s Standard Manufacturer’s 1 year warranty expires (see Service Contract Certificate confirmation for Extended Warranty start date).

Go to https://docs.samsungknox.com/admin/care-plus/claim/canada.htm to file a claim (for best results be sure to have your IMEI or serial number).

No. Samsung Care+ for Business does not require deductibles or service fees.

Please refer to the Samsung Care+ for Business terms and conditions by clicking on the link below:
https://www.samsung.com/ca/business/solutions/services/samsung-care-plus-for-business/terms-and-conditions/