If I am to post an item back, do I have to pay for the postage?
Smaller items
(e.g. Phones, Tablets, Watches, TVs and Monitors under 43”, Microwaves, Vacuums and Soundbars etc.) .
There will be no charge for the postage of returning smaller items where you cancel your contract and request a return within 14 days of delivery.
We will provide you with a returns label for you to affix to the package and you will be required to take the package to your nearest DPD drop-off point.
Larger items
(e.g. TVs and monitors over 43”, Fridges, Washing Machines etc.)
For large items, where you cancel your contract because you have changed your mind during the 14 day cooling-off period, our customer service team can arrange for our courier to come and collect the large item(s) from you. We will pass the collection charge onto you at the following rate:
|
Product |
Collection charge from address in UK (Excluding Northern Ireland and Isle of Man) |
Collection charge from address in Northern Ireland or Isle of Man |
|---|---|---|
|
Large Displays and Home Appliances (TVs & Monitors over 43”, Fridges and Freezers, Dishwashers, Ovens and Hobs, Washing Machines, Tumble Dryers) |
£50 |
£100 |
Please note, collection will only be available from the original delivery address.
If you paid for your product(s) using a debit/credit card, PayPal, PayPal Credit, or Klarna finance, the collection charges for the larger item set out above will be deducted from your refund automatically. If you paid using Samsung Finance, we will send you a link to make payment of the collection charges.
You must send back the products (or, where you have arranged with us to collect the product(s), make them available for collection) no later than 14 days after you contact us to cancel your contract.
If you believe your product is faulty, you have up to 30 days from delivery to confirm whether you require a repair, replacement or refund. After 30 days, please contact us to discuss your options. You will not be charged for the collection of a faulty product, unless when tested no defect is found with the product(s).