Have questions?
Find answers here.

Learn how to make the most out of your Samsung Wallet experience.

Samsung Wallet

  • What is Samsung Wallet?

    Samsung Pay got even better. Meet Samsung Wallet!
    Samsung Wallet is the secure, go-everywhere app for your essentials — credit cards, membership cards, and more. All in one spot, all accessible with one swipe. Samsung Wallet includes everything you love about Samsung Pay, but also contains features from Samsung Pass and more.
  • Samsung Wallet is built on the Samsung Pay app. It includes everything you love about Samsung Pay, but also contains features from Samsung Pass and more.
  • Samsung Wallet is compatible with the following Galaxy devices.
    - S Series: S22, S22+, S22 Ultra, S21 5G, S21+ 5G, S21 Ultra 5G, S21 FE 5G, S20, S20+, S20 Ultra, S20 FE, S10, S10+, S10e, S9, S9+, S8, S8
    - Note and Z: Note20, Note20 Ultra, Note10, Note10+, Note9, Note8, Fold, Z Flip3 5G, Z Fold3 5G, Z Fold4, Z Flip4
    - A Series: A20, A50, A51, A32, A52, A50, A51, A53, A70, A71

    * Samsung Wallet is available only on devices running Android 9 (Pie) or above. Available features and content may vary by country/region, device model, carrier and firmware version.
  • Samsung Wallet safeguards your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent with plastic cards.
    On top of this, Samsung Knox constantly monitors and helps protect your phone from malware and other threats. Samsung Knox also includes a security design whereby highly sensitive operations and information, such as fingerprint and payment information, are kept on a portion of your mobile phone’s memory known as a “secure environment.” Normal applications or malware would have no access to the information inside it.
  • When you add your payment card to Samsung Wallet, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer's payment network (i.e., Visa®, MasterCard®, Interac®, or American Express®) for approval. A one-time password (OTP) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Wallet fraudulently.

    This process takes place every time you add a payment card. A new token will be generated even if you are attempting to add a card that was recently removed.
    The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards.

    When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on their internal networks. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the actual card information.
  • You can add your qualifying credit, debit, gift, membership and loyalty cards, and certain digital keys, to your device. You can also store and check your personal data and information about qualifying digital assets.

    • Add your qualifying Visa, Mastercard, Interac or American Express cards issued by our partner banks and buy things in store, on the web and in participating merchant apps.
    • Store passwords, addresses and card details and use it for easier online browsing and shopping with Samsung Pass.
    • Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.

    * All services, features, functionalities, content, user interfaces and benefits described herein may change without notice, and their availability may vary by country/region, device model, carrier and firmware version.
    Available features and content may vary by country/region, device model, operator and firmware version.
    Timining of launch of digital car keys functionality may vary by country and compatible vehicle brands may vary.
  • With Samsung Wallet on your phone, you can easily check out at your favourite store. Samsung Wallet can be accessed in a number of different ways.

    • Swipe up on your phone’s home screen to open the App drawer. Navigate to and tap on the Samsung Wallet app icon.
    • If you have the Quick Access shortcut enabled, you can just swipe up from the bottom of your phone’s screen to open Samsung Wallet, even when your phone screen is off or locked.

    You are in complete control of how to launch the Quick access shortcut. Open Samsung Wallet, and then open the Menu tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on or off.
  • If you have a compatible device, you could have Samsung Pay or Samsung Wallet already installed on your phone. If not, your phone may not have the latest software, so you should first download any software updates that may be available from the Settings » About device OR the Settings » Software update menu on the phone. You can also visit the Galaxy Store to download Samsung Wallet.

    < Samsung Wallet setup >
    - Open Samsung Wallet, and then tap Continue. Update the app to the latest version, if prompted.
    - Login to your Samsung Account or create a new one.
    - You may be prompted to grant permissions required for Samsung Wallet to run. Tap Allow when prompted for any mandatory permission.
    - Review and agree to the Samsung Wallet Terms of Service.
    - If your device does not have a screen lock setup, you will be prompted to set up one. Follow on-screen instructions to enable a secure screen lock with Pattern, PIN or password.
    - If you registered one or more biometric authentication methods such as fingerprint or iris for your device, you will be prompted to verify it. If not, you will be prompted to register your preffered biometric authentication method. Follow on-screen instructions to setup or skip it.
    - Enter a PIN for Samsung Wallet, and then enter it again to confirm.
    Samsung Wallet setup is now complete.
    - If this your first time using Samsung Wallet, hit 'Add card' and start adding your credit or debit cards to start making payments with Samsung Wallet.
    - If you previously registered any cards with Samsung Pay or Samsung Wallet, open the "Menu" tab, tap on "Payment cards" and you can activate any of the cards there to start making payments.
  • If you are using Samsung Pay, your device may be eligible for Samsung Wallet. To get Samsung Wallet, make sure that you have the latest version of Samsung Pay app and that your phone has the latest software. Download any software updates that may be available from the Settings » About device OR the Settings » Software update menu on the phone.

    < Updating from Samsung Pay to Samsung Wallet >
    - Open Samsung Pay tap on the menu (three horizontal bars on top left corner), tap "About" and tap on "Check for update".
    - If your device is eligible, you will see a prompt to download Samsung Wallet.
    - Click Install to download and install the app update.

    < Setting up Samsung Wallet after installation >
    - Open Samsung Wallet after the update, review and tap Continue to agree to the Samsung Wallet terms of service.
    - You can see your existing payment cards on the Quick Access tab and continue to make payments with these cards without further steps.
    - To use other functionality in the app, you will need to complete Samsung Wallet setup. Click on the "Menu" or "Perks" tab to get started with the remaining steps.
    - Login to your Samsung Account when prompted.
    - If your device does not have a screen lock setup, you will be prompted to set up one. Follow on-screen instructions to enable a secure screen lock with Pattern, PIN or password.
    - If you registered one or more biometric authentication methods such as fingerprint or iris for your device, you will be prompted to verify it. If not, you will be prompted to register your preferred biometric authentication method. Follow on-screen instructions to setup or skip it.
    Samsung Wallet setup is complete and you can access all features now.

    NOTE:
    1) Once you update from Samsung Pay to Samsung Wallet you cannot go back to Samsung Pay. You will be prompted to update to Samsung Wallet even if you reinstall Samsung Pay on that device.
    2) If you use Samsung Pass, after completing this migration you can access all Samsung Pass features within Samsung Wallet. Open the app, click on the "Menu" tab and look for Samsung Pass for the features.
  • The digital wallet on your phone has a lot more security than your regular wallet. But what if your phone gets lost or stolen? If that ever happens, you can use Samsung's Find My Mobile service and other security features to remotely lock or erase your payment cards in Samsung Wallet.
    Note: If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. Please retain gift card confirmation emails in the event you need to re-add cards to Samsung Wallet.

    When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.
    - Step1: On a computer, navigate to the Find My Mobile website (https://findmymobile.samsung.com), and log into your Samsung Account. For more information on Find My Mobile, please go to XXX.
    - Step2 : Select your phone from the list of devices and when it's located, click Lock.
    - Step3: Enter the necessary information, and then click LOCK. Now, no one can access your info or Samsung Wallet.
    - Step4 : In the worst case scenario, you can reset your phone by clicking Erase data. Remember, resetting your phone will completely wipe its data, including your Samsung Wallet information.
    - Step5 : Make sure to click the Back up option in Find My Mobile or take other backup measures before resetting your phone.
    Note: If the phone is reset, you will need to sign into your Samsung Account on the phone to restore data from the backup. If a Google account is registered on the phone, you'll need to sign into the Google account on the phone before you can use the phone again.
  • Quick Access is the fastest way to launch Samsung Wallet and access your favourite cards. You'll be able to access cards from the Lock or Home screens, or even when your screen is off. That means no more digging through your pockets and holding up the line at the register.

    - Add or remove cards to Quick Access
    By default, all registered credit and debit cards are added to Quick Access. But you can add or remove your preferred cards at any time.
    Open Samsung Wallet on your phone. On the Quick Access tab, pull the card list vertically down. Tap on "Edit Quick access" on the bottom. Select or deselect your favourite cards to show up on Quick access tab. When you are done, simply tap the Back arrow.
    Note: You can add up to 40 items on Quick access, including payment, membership and loyalty cards, digital keys etc.

    - Change the order of cards on Quick access
    To make things even easier, you can change the order of your cards on Quick access. On the Quick Access tab, pull the card list vertically down. Tap on "Edit Quick access" on the bottom. Touch and hold a card, and then drag it to your desired location. The cards will automatically swap positions. When you are done, simply tap the back arrow.

    - Accessing your cards on Quick Access
    When the Quick access feature is activated in your Samsung Wallet, you'll be able to access your favorite cards in an instant.
    Just swipe up from the bottom of your phone display from the home screen or lock screen, or even with you screen off, to open Samsung Wallet. Swipe left or right to access your desired card.
    To customize Quick Access shortcuts, launch Samsung Wallet and then open the Menu tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on.
    The last card you used, or the default card if you enabled that option, will automatically appear when you open Quick access, regardless of the card order.
  • Setting up a default card is optional in Samsung Wallet. The last card you used will automatically appear when you open Quick access, regardless of the card order. However, you can override this function by setting up a default card, that will appear when you open Quick access.
    To setup a default card, launch Samsung Wallet and then open the Menu tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap Set default card and select one of your payments cards.

Payments

  • How to add credit/debit cards to Samsung Wallet?

    Samsung Pay is now part of Samsung Wallet. Once you’ve finished Samsung Wallet setup, you add your credit or debit card to it, so you can use it to make payments anywhere you see the Samsung Pay logo or "Samsung Pay accepted here" message or the NFC contactless payments symbol.

    < To add a new card to your wallet >
    - Navigate to and open the Samsung Wallet app on your phone.
    - On the Quick Access tab, click on the "+" icon. Tap Payment cards.
    - The app will activate the camera and you can scan your credit or debit card. Depending your card design, the card number may be on the front or the back of your card. You can also enter the card details manually or by tapping your NFC enabled card on the phone, by selecting the corresponding options on this screen.
    - Follow the on-screen instructions to provide other necessary information and tap Next.
    - You must agree to the card issuer's terms and conditions to proceed. If you have any questions about the terms, contact the card issuer.

    < Card verification >
    - You may need to verify your card. This step is a safety precaution at your card issuer's discretion to make sure no one suspicious is trying to use your card in Samsung Pay. You can verify them right away or wait until later.
    - You can choose from any of the verification methods shown on-screen (these can depend on your bank and/or card provider) and follow the instructions in the app to complete verification. And remember, make sure you enter any information correctly.
    - Your card is now added to Samsung Pay. You can also add the card to Quick Access for convenient and fast access. It can be used to make payments at any store or merchant that accepts debit or credit cards.
    NOTE: Your card will be verified and activated by the payment card network and your card issuer. In some cases, this process may take up to 5 minutes. You will be notified when a card is ready to use.

    < To activate a previously registered payment card to your wallet >
    If you have previously used Samsung Pay or Samsung Wallet and registered any payment cards, you can re-activate them easily on this device.
    - Navigate to and open the Samsung Wallet app on your phone.
    - Open the Menu tab and tap on Payment cards.
    - You may see one or more cards with with "Activate" button. These are cards that you might have registered with Samsung Pay previously on other devices.
    - Tap Activate for the card you wish to enable on that device.
    - Follow the on-screen instructions to provide other necessary information and tap Next.
    - You must agree to the card issuer's terms and conditions to proceed. If you have any questions about the terms, contact the card issuer.
    - You may be asked to verify your card. If so, follow the steps listed in "Card verification" above.
  • If there is a card you don't really use anymore, you can remove it from Samsung Wallet at any time. But remember, when you delete a card in Samsung Wallet, your physical card will remain active. If you want to cancel your card, contact the card issuer.
    - Open Samsung Wallet on your phone. Open the Menu tab, and then tap Payment cards.
    - Select the card you want to remove, and then tap More options (the three vertical dots).
    - Tap Delete card, and then choose a reason for removing the card, if prompted.
    - Tap DELETE, and then enter your Samsung Wallet PIN or biometrics.

    NOTE: If you use Samsung Wallet or Samsung Pay on more than one device, deleting a card from one device does not delete the card from other devices. Cancelling the card or closing your account with your card issuer will render them all unusable.
  • With Samsung Pay, you can purchase things without digging through your wallet.

    Quick Access is the fastest way to launch Samsung Wallet and access your cards. To enable Quick Access, launch the Samsung Wallet app and then open the Menu tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on.

    - Step1 : If you enabled the Quick Access shortcut, just swipe up from the bottom of your phone display from the home screen or lock screen, or even with you screen off, to open Samsung Wallet. If you disabled Quick Access shortcuts, open the app drawer, navigate to and tap on the Samsung Wallet app icon to launch the app. Your default debit or credit card will show up on the screen. If you have multiple cards set up, simply swipe left or right to switch to the card you wish to use.
    - Step2 : Authenticate using your preferred verification method. If you secured Samsung Wallet with fingerprint, simply place your finger on the sensor. Or tap on the Iris button if you have secured with it and follow on-screen guidance to scan your iris. Or just tap on the PIN button and enter your Samsung Wallet PIN.
    - Step3 : Hold the back of the phone up to the contactless reader or payment terminal until it indicates payment is complete.

    NOTE: You may be required to enter your card’s PIN on the payment terminal to authorize the payment. Be sure to use the card PIN and not the Samsung Wallet app PIN in such cases.
  • No. Samsung Wallet is built on Samsung Pay. So go ahead, shop and make payments with the Samsung Wallet app anywhere you see the Samsung Pay logo or "Samsung Pay accepted here" message or the NFC contactless payments symbol.

Membership

  • How to add membership or loyalty cards?

    Launch Samsung Wallet on your phone, open the Menu tab and then tap Memberships and Add.
    - Tap on Featured memberships to browse through the different categories, and select your desired membership or loyalty card. Enter the necessary information for your membership or loyalty card. You can even scan the card's barcode, so you don't have to manually type out the numbers. When you're done, tap Save.
    - To store a card that is not listed in our Featured memberships list, tap on "Enter membership manually". Enter the membership or loyalty card's name and number and tap Save. You can optionally add a front and back photo of the card, information like email, number and notes to your card.
    - If you have previously registered membership or loyalty cards in Samsung Pay or Samsung Wallet, tap on "Import memberships" to get back your membership or loyalty cards on this device.
  • It took you a long time to accumulate all those points, so make sure you use your membership or loyalty card at the store.
    Open Samsung Wallet on your phone. On the Quick Access tab, tap Membership, then select the card you want to use - its card number and barcode will appear at the top of the screen.
    From there, the cashier will be able to apply your membership information to your transaction.
  • If you no longer use a certain membership card, you can easily delete it.
    Launch the Samsung Wallet app on your phone, open the Menu tab, and then tap Memberships. Select the card you want to remove. Tap More Options, and then tap Delete card. Tap DELETE to confirm.

Samsung Pass

  • What is Samsung Pass?

    Samsung Pass is one of the key features that you can use with Samsung Wallet. Samsung Pass is a biometric authentication service that enables you to use various services using simple fingerprint or iris verification. You can use Samsung Pass after registering at least one biometric method (fingerprint or iris) on the device. Registered biometric data is protected using Samsung Knox.

    You can autofill your personal information with Samsung Pass.
  • Samsung Pass provides various features like the ones stated below.

    - Autofill Personal Information
    Samsung Pass enables you to manage and store your personal information, such as ID and password or address, for use on various websites and applications. You can easily autofill information by simply scanning biometric data, such as a fingerprint or iris.
  • Samsung Pass is one of the key features that you can use with Samsung Wallet. If you have Samsung Wallet compatible device, you can also use Samsung Pass.
    Also, you can check out Settings menu to see if your device has Samsung Pass menu.

    - Settings > Biometrics and security > Samsung Pass
  • You can find Samsung Pass in two different ways.

    1. Setting > Biometrics and security > Samsung Pass
    2. Launch 'Samsung Wallet' > Click 'Menu' on the bottom right > Samsung Pass
  • You can delete Samsung Wallet data, including your Samsung Pass data, from one of your devices by following these steps:
    - Open Samsung Wallet > tap Menu > Settings > Manage devices in use > Select the device that you want to delete the data from > Remove


    To delete the Samsung Pass data saved in all the mobile devices connected to your Samsung Account, please go to Samsung Privacy Portal and follow the steps below.
    Visit https://privacy.samsung.com/ > Login in with your Samsung Account > Select 'My Data' > Select 'Delete Data' > Select 'Samsung Pass' > Select 'Request Deletion'
  • You can add Samsung Pass (in Samsung Wallet) to a maximum of five mobile devices per Samsung Account.
    By registering Samsung Pass on an additional device, you can sync your existing ID, password and address and use it on that additional device immediately.
    However, your biometric data and credit card information will not be synced; you will need to save them separately on each device.
  • Samsung Pass supports simple and secure authentication with user's biometric data. In order to use Samsung Pass, you must register at least one biometric data authentication method (fingerprint or iris) on the device.

Digital Car Key

  • Which car manufacturers and models work with Samsung Wallet?

    Qualifying car models from BMW, Genesis and Hyundai are supported. We continue to work with our partners to expand the supported models in the future. Please refer to your car manufacturer for information about the specific supported models, variants and other dependencies.

    BMW: https://www.bmw.ca/en/topics/offers-and-services/bmw-digital-services-and-connectivity/bmw-digital-key.html
    Genesis: https://www.genesis.com/ca/
    Hyundai: https://www.hyundaicanada.com/

    NOTE: Only select Samsung mobile phones are compatible with each car model. Timing of launch of digital car keys functionality may vary by country and compatible vehicle brands may vary.
  • - BMW:
    o Galaxy S21 series: S21, S21+, S21 Ultra 5G are supported. S21FE is not supported.
    - Genesis/Hyundai:
    o Galaxy S22 series: S22, S22+, S22 Ultra
    o Galaxy S21 series: S21 5G, S21+, S21 Ultra 5G, S21 FE 5G are supported.
    o Galaxy S20 series: S20, S20+, S20 Ultra are supported. S20FE is not supported.
    o Galaxy Note 20 series: Note 20, Note 20 Ultra
    o Galaxy Z series: Z Flip 5G, Z Flip3, Z Fold2, Z Fold3, Z Flip3

    Your Galaxy device should run on Android 12 or higher to use the digital keys feature.

    ※ The list of smartphone models may vary by car manufacturer. We will continue to expand the supported device models.
  • Contact your car manufacturer for detailed instructions to add your digital car key to Samsung Wallet.
    Following are the general steps involved:
    - To begin, install your car manufacturer's mobile app or receive a registration information message from them (see the manufacturer's website for more information).
    - Register your car information in the car manufacturer's app.
    - Get into your car with the physical key, and then follow instructions on your car navigation menu and/or its app.
    - At appropriate stage in the setup process, you will find an option in the car manufacturer’s app to add your digital key to Samsung Wallet.
    - Follow on-screen instructions to add the digital key to Samsung Wallet.
    NOTE: If this is your first time using Samsung Wallet, you will need to complete Samsung Wallet setup before adding the digital car key.
  • After completing the registration of a digital car key, you can use the NFC/UWB feature on your smartphone to unlock or set the lock on the handle of the car door to open it.
    The location of the wireless charging pad to place your smartphone on when starting the engine varies depending on the car manufacturer.

    The unlocking/locking functionality varies depending on the car manufacturer.
    (1) NFC type : Touch the NFC antenna area of the smartphone with the digital key registered to the car’s door. The door will unlock or lock.
    After you place the smartphone on the car’s wireless charging pad and the digital key is authenticated, you can start the car using the start button.

    (2) UWB(Ultra-Wideband) type : The car’s door will unlock when you get close to the car with your smartphone.
    After the digital key is authenticated when you get inside the car, you can start the car using the start button.
  • (1) Select a registered Digital Key to launch the Key’s Details screen.
    (2) Select See More (⁝) → Delete. To complete this, fingerprint recognition is required.
  • You don’t need network connection to lock or unlock your car using a digital car key.
    You will need data connection to add a digital car key to Samsung Wallet.
  • A Digital Key can be shared only by the car owner.
    (1) Select a registered Digital Key to launch the Key’s Details screen.
    (2) Select Sharing. Follow the instructions on the app to allow use of your Android device's address book permissions.
    (3) Select Sharing again, and choose the recipient from your list of saved contacts.
    (4) Set the name of the recipient of the shared Digital Key, permission to use the car, and the sharing period.
    (5) When you select Send Key, fingerprint recognition will be required.
    (6) You will be able to tap the Send button to complete the sharing invitation via text message.
    (7) You can check the list of recipients you have shared with on the Key’s Details screen.
  • This can only be executed when the recipient has received a sharing invitation text message from the car owner. Complete the following steps:
    (1) Open the sharing invitation text messages and tap See Key.
    (2) Samsung Wallet will open, and you will be able to register your car key by following the app's instructions. If this is your first time using Samsung Wallet, you will be able to proceed after setting up your Samsung Wallet, which will include fingerprint registration, etc.
  • If you are the car owner and previously shared a digital key with someone, you can terminate the Digital Key sharing with following steps:
    (1) Select a registered Digital Key to launch the Key’s Details screen.
    (2) On the Key’s Details screen, select a recipient of the shared Digital Key.
    (3) When you select Cancel Key, fingerprint recognition will be required.
    (4) You can confirm the termination of sharing on the Key’s Details screen.
  • This feature applied the NFC type digital key only:
    (1) Select a registered Digital Key to launch the Key’s Details screen.
    (2) Select See More (⁝) → Security.
    (3) Activate the identity verification feature. To complete this, fingerprint recognition is required.
  • If your smartphone has turned off after running out of battery, it can be used within 5 hours.
    If the security feature is enabled on the Key's Details screen, the Digital Key cannot be used as it is not possible to run fingerprint recognition.