Product information
Find solutions
- Features & Specs Use Secure Wi-Fi on your Galaxy phoneEnable and use Secure Wi-Fi Secure Wi-Fi can be used when you’re out shopping at the mall, catching a flight at the airport, or staying at a hotel. To begin, you must be logged into your Samsung account and have a stable Wi-Fi connection. Navigate to and open Settings, and then tap Security and privacy. Tap More security settings, then tap Secure W
- How To Transfer your files with Samsung DeX for PCUse DeX for PC Note: This feature is not available on Galaxy tablets. USB tethering cannot be used with Samsung DeX. The new DeX for PC app is similar to the regular DeX mode, but it has some other features thrown in, and you don't need to buy a separate DeX accessory; you can use the USB charging cable that came with your phone. You can also find
- How To Unlink your Samsung account from other servicesUnlink your Samsung account If you ever need to unlink your Samsung account from a previously used app or service, you can do so right from your device’s Settings menu. Note: The steps may differ depending on your device’s software version. Unlinking from Microsoft will not revert Samsung Cloud to its old version or restore any Gallery files. On yo
- How To Frequently asked questions about Samsung accountsSamsung account questions I want to merge two account IDs together. Can I do that? No. Each account is treated separately, even if the owner is the same person. All information on each account is managed independently. What kind of services can I enjoy with my Samsung account? With your Samsung account, you can use Samsung Galaxy apps in the Galaxy
- Display or Screen Samsung monitor's image is distorted, ghosted, or flickeringA flickering, flashing, or blinking monitor or Odyssey Ark Gaming Screen is often caused by a loose or damaged cable, a faulty power source, nearby appliances with a high current, out-of-date drivers, or the refresh rate setting on your computer. You can try fixing your flickering monitor by checking for these potential issues, and by making sure y
- Software & Apps Trouble signing in to Samsung accountSamsung accounts now require two-step verification, which adds extra security steps when signing in. This helps make your account more secure, but it does make signing in a little more complicated. If you are having trouble logging in to your Samsung account, you can follow the troubleshooting steps in this guide to find a solution.
- Data & Backup Microphone issues with Galaxy phone or tabletThere are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems.
- Data & Backup Unable to backup device to Samsung CloudSamsung Cloud lets you sync and back up data from certain apps, like Samsung Notes, Calendar, and Reminders. If you are receiving error messages that syncing has failed, there are a few things you can check, such as your battery percentage, to fix the issue.
- Data & Backup Pink lines or dead pixels on Galaxy phone or tablet's displayIf there are pink lines or small dots on your screen, they could be stuck or dead pixels. Having a couple dead pixels is not unusual, and individual pixels are typically unnoticeable.
- Features & Specs Galaxy phone or tablet's photos have dark or colored spotsIf the photos you took on your phone are marred by random dark, black, pink, or other colored spots, there may be a problem with the Camera app. This is most often caused by a software issue rather than a fault with the actual screen or camera.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.


*Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions