Unable to backup device to Samsung Cloud

Samsung Cloud lets you sync and back up data from certain apps, like Samsung Notes, Calendar, and Reminders. If you are receiving error messages that syncing has failed, there are a few things you can check, such as your battery percentage, to fix the issue.

Check your battery.

Syncing and backup will fail when your phone has less than 15% battery power. If needed, plug your device into a charger and let it reach a substantial percentage before syncing again.
Check your Wi-Fi connection.

If your apps are set to only sync when connected to Wi-Fi, your phone may be unable to sync when there is a weak network connection.

To change your sync settings, go to your desired app, such as Samsung Notes, tap Menu (the three horizontal lines), and then tap the Settings icon. Tap Sync with Samsung Cloud, and then make sure the switch at the top of the screen is turned on. Tap Sync using, and then select Wi-Fi or mobile data. This way, your data can be synced at all times. Repeat these steps for any other compatible apps that aren’t syncing.

Samsung Subscription Services will be terminated starting November 30th, 2021. Former subscribers will not have access to extra storage space that came with their subscription, and every account will have a total of 15GB of storage space.

Check your Cloud usage.

Syncing and backup will fail if there is not enough storage space in your Samsung Cloud account. Every Samsung account gets 15GB of storage. You can check how much is being used by signing into your account on the Samsung Cloud website.

If needed, delete any backups or files that are taking up too much space.

Samsung phone has poor signal and cannot use data or make calls

If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and it's ability make or receive phone calls may be limited.

Samsung phone or tablet reboots repeatedly

Sometimes apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue.

Galaxy phone or tablet Smart View or Screen Mirror issues

Smart View can be used with Galaxy phones and tablets running Android 4.3 or above and with devices that support Miracast wireless display technology. This technology is built into most newer Samsung smart TVs. However, your phone or tablet must be connected to the same network as your TV in order to use this function. If Smart View is not working,

Samsung phone's display is not clear or has poor resolution

If your display appears blurry, seems to have low resolution, or if images look pixelated, you can follow the steps in our guide to find a solution. You can try checking your phone for liquid damage, cleaning the screen, adjusting the resolution, or restarting the phone in Safe mode.

Air Command is not working on Samsung Galaxy phone or tablet

There are several possible reasons why the Air command shortcut menu may not display on your Galaxy phone or tablet. It can be the result of a physical issue, like damage to your S Pen, or an issue with your device's software. You can reboot the phone or tablet, perform a software update, or boot into Safe mode to solve the problem.

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