Beyond just repair
it's anywhere care
Choose your anywhere experience with Samsung Care’s We Come to You mobile repair
and Beyond Boundaries TV and appliance services
Whether it’s smart phone, TVs or home appliance, tech is an integral part of our lives. After all, our phones keep us connected (to everything) and we expect our devices to work seamlessly with our busy schedules. It’s why the Art of Samsung is committed to making durable products that you can count on day in and day out. It’s also why every Samsung product includes Samsung Care — comprehensive product and customer service that works with you to make sure your product works the way it’s supposed to, and gets it fixed pronto if it doesn’t. Because when your tech doesn’t work, your life doesn’t work.
Samsung Care:
Product service support designed by humans, for humans
When you think of service support, what comes to mind? Probably long hold times and getting the run around? Well, that’s exactly what Samsung Care was built to avoid. Samsung Care is outstanding product service support that puts you first, with an approach that’s compassionate, flexible, and most importantly, human. It includes a wide range of benefits that work with you, to make sure your new Samsung product works the way it’s supposed to. Samsung Care is tailored to the product you purchase, whether it’s a new mobile device, TV or home appliance.
Samsung Care’s We Come to You services
For your Samsung mobile device repair, Samsung Care lets you choose how and where is most convenient for you. With the #1 Service Center Network Coverage in the US for mobile devices,1 you’re never far from quality service at one of more than 950 authorized service centers across the country. Depending on your situation, most walk-in repairs take around two hours so you can get back to your day with minimal interruption. Too busy to take a quick trip to the service center? Samsung will come to you, whether you’re home, in the office or at a café. With our outstanding We Come To You service , a technician will, you guessed it, come to you, wherever you are, for a nominal $30 fee. If you’re in less of a rush, a QR- code supported mail-in option is always available which allows you to drop off your device at the UPS Store. They’ll package and ship the device for you at no extra cost. Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video video from our walk-in and mail-in mobile repair facilities to learn more.
Samsung Care for home Beyond Boundaries
When a TV or appliance malfunctions, it can turn into a big headache. Samsung’s award-winning2 Beyond Boundaries program provides 99.9%3 of the U.S. with convenient at-home repair coverage. If you’re within 4-hours of a service center, you can receive convenient at-home repairs for your TV or appliance. If you’re outside of the 4-hour area, Samsung will dispatch its Samsung Traveling Techs to your home. Either way, you’ll get your TV or appliance back on its feet and you can get back to your life. During the repair, the technician will conduct a 10-point diagnostic test to help correctly identify and repair the problem. The repairs are backed by a 90-day warranty or for the remainder of the device warranty.
Customers and industry trade associates recognized us across multiple categories
QUALITY PRODUCT and SERVICE
• The American Customer Satisfaction Index Survey (ACSI) ranked Samsung’s 5G mobile devices #1 in the USA for their overall quality, for product quality, and service quality in 2023.4
• Rated #1 in “Overall Product Quality and Service” for TVs and Home Appliances in the 2022 ACSI Survey.5
CUSTOMER EXPERIENCE
• Samsung Electronics America’s Customer Care division recently received a Gold Award from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries.2
Experience the next level of care with Samsung Care+
While your new Samsung product comes with the industry leading Samsung Care, for those of you who need that additional layer of confidence, Samsung Care+ is available for a fee.6 It is a supplementary service for Galaxy mobile, Samsung TV and appliances products. Samsung Care+ makes repairing your mobile device even easier, with $29 cracked screen repairs, next business day replacements, 24/7 tech expert service
with genuine Samsung parts and certified technicians. Samsung Care+ is perfect
for those who are extra hard on their devices and can equate to a serious savings
in repairs.
For Samsung TV and appliances, Samsung Care+ redefines what excellent
service means. Samsung Care+ offers reimbursement for food spoilage and clothes damage if your refrigerator or laundry malfunction. And if you need TV repair, technicians will remove and remount your TV on your wall during the repair process. Most importantly, Samsung Care+ offers repair or replacement if your product stops working after the manufacturer’s warranty expires, with no added costs for parts or labor. Samsung Care+ pricing varies by product, so check out pricing when you add the product to your cart.
There’s nothing worse than having to reorganize your life around a device or appliance that isn’t working. And there’s no better feeling than being able to get it quickly, efficiently, and affordably repaired. That’s what Samsung Care is all about — helping you get your tech back in order so you can get your life back on track. So remember, if you ever need any repair or technical assistance for your Samsung product, we’ve got your back. That’s how Samsung Cares.
Dependable services
to make your life easier
We Come to You
Samsung Care TV & Appliance
Samsung Care Mobile
More useful resources
- 1 Among leading smartphone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
- 2Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.
- 3 Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
- 4 Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices based on the 2023 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung tied with one other brand for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
- 5Based on the 2022 American Customer Satisfaction Index survey (ACSI®) of customers rating their own appliances. Samsung tied with three other brands for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
- 6See terms and conditions. Show more