Mobile banking solutions

As everyday banking shifts from the physical branches to mobile devices, it’s time to re-envision the branch experience. Our Mobile-First Bank Branch solution uses technology to simplify and personalize service, resulting in greater efficiency and deeper, longer-lasting customer relationships.

Welcome to the Mobile-First Bank Branch

Where banking is streamlined and personalized

A customized app and in-branch devices give customers the power to do basic banking, which helps shorten lines. A welcoming display greets them warmly when they enter the branch. Their app can even notify the branch when they’re on the way – so they get the service they need as soon as they arrive.

Where banking is streamlined and personalized

Mobile-first bank branch customized apps and in-branch devices

Physical bank visits are down 30% in the last year. Use of mobile banking apps is up by 33%.¹

But 83% of customers have also visited a bank branch in the past six months.²So it’s not the end of the branch. It’s a chance to reinvigorate it.

Where data shapes customer service

With customers handling routine banking, employees get more time to focus on customer service. Bank tellers, once seated behind glass, become mobile concierges, able to roam and share their expertise. With a tablet or smartwatch, they can access customer data from the banking app and use it to offer more relevant advice and promotions.

Where data shapes customer service

Where technology makes banking interactive

Employees can project data to brilliant touchscreen displays, making presentations feel more interactive for customers. Customers can instantly video-chat with a mortgage expert or learn about products in a VR session. In the mobile-first branch, technology makes every interaction more meaningful, creating a unique experience that keeps customers coming back.

Where technology makes banking interactive

Where defense-grade security protects everything

Protecting sensitive financial data is essential. Devices in the mobile-first bank include Samsung Knox™, our defense-grade mobile security platform. It protects every layer of the device and can be used in combination with other enhanced methods like biometric authentication and two-factor authentication.

Where defense-grade security protects everything

Software built just for your business

A mobile-first bank branch needs an intuitive user experience. Samsung Business Services, in partnership with Summa, will work with you to create a banking app that’s perfectly tailored to your business. You control the experience, from the data that’s captured to the way it looks to how it integrates with your legacy systems and more.

Two-factor authentication for employees

Branch data visualization for managers

Convenient mobile processes for customers

Customized offers for customers

Two-factor authentication for employees

Branch data visualization for managers

Convenient mobile processes for customers

Customized offers for customers

Better for IT management

• Manage devices centrally. Push updates silently.

• Seamlessly integrate devices with your existing infrastructure.

• Get the defense-grade mobile security of Samsung Knox.

• Capture user data, then share with teams as actionable insights.

• Enjoy more up-time and faster device enrollment through rapid virtual staging and provisioning.

Better for IT management

• Manage devices centrally. Push updates silently.

• Seamlessly integrate devices with your existing infrastructure.

• Get the defense-grade mobile security of Samsung Knox.

• Capture user data, then share with teams as actionable insights.

• Enjoy more up-time and faster device enrollment through rapid virtual staging and provisioning.

Business technology that’s better for IT management

MOBILE-FIRST BANK BRANCH

What’s included

Hardware

A specially selected set of phones, tablets, displays and wearables.

Software

Custom-designed software for your branch, courtesy of our partner Summa.

Security

The defense-grade, multi-layered mobile security of Samsung Knox.

Inside the Mobile-First Bank Branch

A Gear VR headset enables immersive customer education and employee training.

A Gear VR headset enables immersive customer education and employee training.

On large displays, customers can videoconference with specialists. At the entrance, a digital touch display makes it easy to check in and request services.

On large displays, customers can videoconference with specialists. At the entrance, a digital touch display makes it easy to check in and request services.

Tablets enable employees to project content onto larger displays. They can be used as self-service kiosks that help customers perform routine banking tasks. Tablets even help associates provide more personal service by giving them access to customer data.

Tablets enable employees to project content onto larger displays. They can be used as self-service kiosks that help customers perform routine banking tasks. Tablets even help associates provide more personal service by giving them access to customer data.

When they enter the branch, customers are automatically welcomed by the bank’s mobile app. They can easily schedule appointments, request service and more. Associates can use customer data to provide more targeted assistance.

When they enter the branch, customers are automatically welcomed by the bank’s mobile app. They can easily schedule appointments, request service and more. Associates can use customer data to provide more targeted assistance.

Associates with Gear S3 smartwatches can respond faster to important branch notifications and stay up to date on the latest financial news.

Associates with Gear S3 smartwatches can respond faster to important branch notifications and stay up to date on the latest financial news.