If your item arrives damaged, it’s important you let us know as soon as possible. For damage that can be seen (e.g. to the packaging or outside of the product), you must contact us within 72 hours of delivery. Our Customer Support team will discuss your options for a refund or exchange.

Any damage not reported to us within 72 hours will be determined to have been caused by your handling of the product(s), unless it can be proven otherwise. We may reduce the amount of any refund to reflect the reduction in the value of the product(s) caused by the damage.

If you believe your product is faulty, you have up to 30 days from delivery to confirm whether you require a repair, replacement or refund.

After 30 days, please contact us to discuss your options

What is the returns period?
Can I change an order?
How do I return my product if I have changed my mind?
Will I receive a full refund?