If the final trade-in value prove lower than the initial trade-in value upon actual re-assessment of our courier, you may choose to pay the variance using any of our available payment methods (except COD) through a payment link that will be sent directly to your registered email address by our trade-in partner. Once your payment is validated by our payment provider and trade-in partner, our courier will proceed with the trade-in through collection of your old device and handover of the new one simultaneously.

If you refuse to pay the trade-in value difference, we will proceed with the cancellation of your trade-in transaction. To request a refund for your failed trade-in order, you may contact us here. Note that refund processing will follow standard lead times depending on your payment method. For further details on our refund lead times, you may visit this page.