How do I track the status of my service request?

You can call +632-8464-3434 or visit https://careplus.co/ to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
- Inform you that your service request has been received
- Confirm the pick up service to collect the broken device from you
- Inform you when your device has been repaired
- Inform when your device will be delivered to you