How do I exchange or replace an item?

While we do not offer exchanges or replacements, you can return the item within 7 days if the unit is confirmed with technical or functional defect. Customer must have the product inspected and validated for return. For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information) here. For bigger appliances such as TV, Washing Machine, Refrigerators and Airconditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.