GT-S6312

FAQ to Discover the maximum number of SmartTags that can be simultaneously connected to a Samsung mobile phone and explore potential limitations on connection performance

Others Why the SmartTag location is too different when using Offline Finding Feature?

Why the SmartTag location is too different when using Offline Finding Feature?

Others What is SmartThings Find?

What is SmartThings Find?

Others How do I install Samsung SmartThings Find on my device?

How do I install Samsung SmartThings Find on my device?

Kies How do I remove the memory card from my Samsung Mobile/Tablet?

How do I remove the memory card from my Samsung Mobile/Tablet?

Hardware What to do if your Galaxy phone's screen won't rotate?

What to do if the Galaxy phone does not rotate the screen?

Others How to access data even if your Galaxy phone's touch screen is not available?

What to do if touch screen is not working

Others How to set an audio file saved on your Galaxy phone as a ringtone?

FAQ about How to set the ringtone using mp3 file?

Power What to do if the battery of my new phone seems to be draining faster?

FAQ to learn What to do if battery drains fast when phone is very new?

Others How to use 5G with your Galaxy phone?

FAQ on how to use 5G on Samsung mobile

Others How to find the useful features of the Samsung keyboard on your Galaxy phone?

FAQ to learn how to use the features of Samsung Galaxy keyboard.

Power What to do if your Galaxy phone won’t power on properly?

FAQ: What to do if the Samsung phone does not turn on

Others How to disable the dynamic lock screen on your Galaxy phone?

FAQ to learn How to turn off the dynamic lock screen in Samsung smart phone

Others Precautions when using the Galaxy foldable devices

FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.

Others Use the informative Cover screen on the Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.

Hardware Can the new S-pen pro fit in to Note 10+ for charging?

Can the new S-pen pro be used with Note 10+ ?

Accessory & Bluetooth How to fix Bluetooth connection problems with your phone or tablet?

FAQ to learn how to connect Bluetooth to my mobile or tablet.

Software Upgrade Why is my phone slowing down and how can I speed it up?

FAQ to learn about a few things you can try when your Galaxy phone is slowing down.

Backup & Restore Changes to Gallery Sync, Samsung Cloud Drive and Premium Storage

Changes to Gallery Sync, Samsung Cloud Drive and Premium Storage

Audio How to remove external factors that affect the sound of mobile device

how to get rid of the noise while talking on the phone?

Multimedia How can I recover deleted photos?

FAQ to learn how to retrieve photos that have been deleted?

Others Will device NFC work if equipped with LED cover?

FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.

Others What to do if you cannot hear the phone call sound well

FAQ for Samsung Mobile. Find more about what to do if you cannot hear the phone call sound well with Samsung Support.

Software Upgrade How can I check what version of android I have on my device?

FAQ to Discover how to check the current Android version on your Samsung device.

Audio What should I do when the left and right volume levels of Buds Pro are different?

What should I do when the left and right volume levels of Buds Pro are different?

Audio What to do when my Galaxy Buds Pro's noise control feature is not working properly

What should I do if my bud noise cancellation is not working?

Audio How can I use Dual audio to share media on multiple devices

How can I share audio and video on multiple devices?

Others How to manage files on your Galaxy Phone ?

How can I manage files on my mobile ?

Network & WiFi How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network

FAQ to learn how to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network

Application How to use the Samsung Email app and how to open attachments on a Galaxy phone

How to use my email from my galaxy phone and open attachments?

Others How to turn the Predictive text feature on and off on a Galaxy phone

how do I turn the autocorrect function on and off on a galaxy phone?

Others Record and capture your Galaxy phone screen

How to take screen shots or screen recording ?

Others Troubleshooting a problem when using Smart View

FAQ for Samsung Mobile. Find more about troubleshooting the problem when using Smart View with Samsung Support.

Settings Useful audio settings on the Galaxy phone including Separate app sound

FAQ for Samsung Mobile. Find more about 'Useful audio settings on the Galaxy phone including Separate app sound' with Samsung Support.

Others How to add apps and widgets on your Galaxy phone's home screen?

FAQ to Discover the step-by-step guide on how to enhance the organization of your Galaxy phone by adding apps and widgets to the home screen.

Others How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts

how to access my google contacts on a galaxy phone?

Others How to check the date and time in the Samsung Gallery app ?

How to check date and time of the photos in gallery ?

Application How to manage the notifications and permissions of apps through settings on a Galaxy phone?

FAQ to learn how to manage settings of applications on galaxy phones ?

Others What to do if your Galaxy phone's touch screen doesn't work properly?

How to enhance the touch screen of my mobile ?

Multimedia How to manage photos and videos in the Gallery app by synchronizing them with OneDrive ?

How to sync photos and videos with OneDrive ?

Audio Check the battery life difference between the left and right earbuds of the Galaxy Buds

Check the battery life difference between the left and right earbuds of the Galaxy Buds

Hardware Make sure that the protective vinyl on your new Galaxy phone is completely removed

How to remove the protective vinyl of my galaxy phone?

Others Check the SIM card when phone calls and cellular data is not available

FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.

Others How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well

FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.

Others How to activate the Always On Display feature on your Galaxy phone?

how to activate the always on display feature on your galaxy phone?

Hardware What to do when your phone heats up?

FAQ to learn what to do when your phone heats up.

Others How to remove unwanted objects from photos on your Galaxy phone

How do I remove objects from my pictures?

Others How to adjust the font size and style on your Galaxy phone

how to adjust words size and style on my galaxy phone?

Others How to protect your Galaxy phone from installing smishing, pharming, and spy apps

FAQ to learn how do I make sure that the apps I am installing are safe.

Others How to use the TalkBack feature?

what is talkback feature and how to use it?

Battery Tips to make the most out of your Galaxy phone's battery

how to enhance your Galaxy phone's battery?

Others How to reduce eye strain by using Dark mode on your Galaxy phone?

how to reduce eye strain by using dark mode on your galaxy phone

Hardware First-ever water resistant foldable smartphone

What is the first water resistant foldable smart phone?

Settings How to troubleshoot when the Samsung phone display is unexpectedly grayscale

How to troubleshoot when the Samsung phone display is unexpectedly grayscale

Application How to use the Continue apps on other devices feature

How to use the Continue apps on other devices feature

Others How to activate my location and change settings for location permissions

how do I give location permissions to my mobile?

Multimedia How to create a GIF image from photos on your Galaxy phone

How to create a GIF image from photos on your Galaxy phone

Others How to create or remove a Google account on your Galaxy phone

How to create or remove a Google account on your Galaxy phone

Others How to perform a factory reset on your Galaxy phone?

FAQ to learn how do I return my galaxy phone to the factory settings.

Others How to enable or disable Mobile data on your Galaxy phone

how do I switch my data on and off on my galaxy phone?

Others How to set up and use Samsung Pass on your Galaxy phone

how can I use samsung pass and do I set it up?

Application How to update apps from the Galaxy Store and Play Store on your Galaxy phone

How to update apps from the Galaxy Store and Play Store on your Galaxy phone

Call & Contacts How to make calls and send messages on other Galaxy devices

How to make calls and send messages on other Galaxy devices

Others How to set the Weather widget location on your Galaxy phone

how do I get the weather icon on my galaxy phone?

Others How to block certain incoming calls on your Galaxy phone

how do I block a certain caller on my galaxy phone?

Accessory & Bluetooth How to troubleshoot when Bluetooth headset audio is unstable

FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.

Call & Contacts What to do when your Galaxy device is unable to make or receive calls

FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.

Network & WiFi What to do when calls disconnect or there’s no network signal on your Galaxy device

FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.

Settings Remove accounts from your Galaxy phone or tablet

FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.

Settings How do I delete all of my personal information from my device?

FAQ to learn how to delete all of my personal information from my device.

Application How to activate and use Game Launcher on your Galaxy phone

How to activate and use Game Launcher on your Galaxy phone

Settings How to turn your Galaxy phone's screen auto rotation on and off

How to turn your Galaxy phone's screen auto rotation on and off

Audio What to do when there is no sound in my wired headphones?

FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.

Power How can I prevent micro-vibrations?

FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.

Others How to prevent the overheating of your Galaxy device

FAQ to learn How to prevent the overheating of your Galaxy device

Others What to do when the keys on your Galaxy device stop working

FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.

Others There is a gap between the screen and frame of my device

FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.

Others How to troubleshoot Camera app errors

FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.

Battery Issues with wireless charging

FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support

Others What's new in ONE UI 4.0?

FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.

Others How to clean your Samsung Galaxy device

FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.

Others Questions about ONE UI 4.0

FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.

Battery Issues with wired charging

FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.

Others I dropped my device in water

FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.

Others My device is shattered and there is a crack on my screen

FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.

Software Upgrade What is the One UI version?

What is the version of the One UI?

Others Tips for managing files on your Samsung Galaxy

File Management Suggestions for the Samsung Galaxy

Others How to use the S22 Ultra S Pen and check its compatibility

FAQ for mobile devices. Find more about how to use the S22 S Pen and check its compatibility with Samsung Support.

Others How to use AR Emoji Sticker

FAQ for Mobile Devices. Find more about How to use AR Emoji Sticker with Samsung Support.

Software Upgrade Find out what version of Android OS my device is running

How to check the version of the Android operating system on my Galaxy phone

Others What to do if your microphone or speaker is not working properly

FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.

Others What are the features of the Samsung clock?

FAQ for Mobile & Devices. Find more about What are the features of the Samsung clock with Samsung Support.

Others How to make the most of Single Take with the Galaxy S22 AI Camera

FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.

Others How to play sound in both speakers and solve mute problems

FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.

Others Know what the green dot at the top of your screen means

FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.

Others How to use Android Message on my Galaxy device

FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.

Others How to hide the navigation bar on Galaxy devices

FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.

Others How to manage calls when multiple Bluetooth devices are connected

FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.

Others What is the foldable display and protective film on my smartphone?

FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.

Hardware Blank display on my Samsung phone or Tablet

Blank display on my Samsung phone or Tablet

Others How to use TalkBack (Voice Assistant) on Galaxy phones?

How to activate (Voice Assistant) on Galaxy phones?

Others What is the Galaxy Buds 360 audio feature?

FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.

Others How to charge my Galaxy Buds

FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.

Others How do I change the display name of my Galaxy Buds?

FAQ for Mobile Devices. Find more about How do I change the display name of my Galaxy Buds with Samsung Support.

Others How to backup and restore contacts on your Samsung Galaxy smartphone

How to backup and restore contacts on your Samsung Galaxy smartphone

Others How to optimize charging of your Galaxy smartphone

How to have the best charging for Galaxy phones

Others How to get complete diagnostic support for your smartphone on the Samsung Members app?

Samsung Members app complete diagnostic for smartphone

Others what is this proximity sensor on your Samsung smartphone

FAQ about What is this call sensor on your Samsung smartphone?

Settings How do I enable Forward Calling on my Samsung Phone?

FAQ about how to enable Samsung forward calling feature?

Others How to ensure optimum charging

How to charge your phone in the best way?

Call & Contacts How to import and export contacts on your Samsung Galaxy smartphone

How to import and export contacts on your Samsung Galaxy smartphone

Settings How to use custom flash notifications on your Samsung smartphone

FAQ to learn how to customize Flash notification on my Samsung mobile?

Others How can I see the navigation bar on my Galaxy device?

FAQ to learn how to View the Navigation Bar on Your Galaxy Device.

Others What is the Device care feature in Galaxy smartphones?

FAQ to learn more about what is the Device care feature in Galaxy smartphones.

Others Keyboard is not working on Galaxy phone or tablet

FAQ to learn why my keyboard is not working on my Galaxy phone or tablet.

Others What is Power saving mode on my Galaxy phone?

FAQ to Find more about What is Power saving mode on my Galaxy phone with Samsung Support.

Others How can I find my watch and Buds using Galaxy Wearable?

FAQ for Mobile Devices. Find more about How can I find my watch and Buds using Galaxy Wearable with Samsung support.

Others How to solve S Pen connection issues

FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.

Others How to use Always On Display

FAQ for Mobile Devices. Find more about How to use Always On Display with Samsung Support.

Others How to use Samsung DeX on the Galaxy S22

FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.

Others How to use Samsung Members Diagnostics

FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.

Others How to use Scroll Capture on a Galaxy smartphone

FAQ for Mobile Devices. Find more about How to use Scroll Capture on a Galaxy smartphone with Samsung Support.

Settings How to change the screen mode or adjust the display color to your preference

How to customize the display color or screen mode to your preferences

Network & WiFi Connecting devices using Wi-Fi Direct

How to use WIFI-Direct?

Others How to connect other devices using Wi-Fi Direct?

How to connect other devices using Wi-Fi Direct?

Others What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.

Others How to use the Galaxy Z Fold4 Taskbar

FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.

Others What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.

Others What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others How to use S Pen Pro on my Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.

Others How to attach the protective film to the Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.

Others What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others How can I create and modify alarms on my Samsung Galaxy device?

How do I make alarms on my Samsung Galaxy mobile and how do I change them?

Settings How to request a Remote Management service for Samsung Smart Phones and Tablets?

How to get remote service for my Samsung mobile?

Others How to use Single Take Shot on Galaxy device

How to get various photos and videos using Single Take

Message How to use Message App on my Galaxy device

Messaging app in Galaxy phone

Others What is NFC ?

How to use NFC om my Samsung mobile

Settings What is Maintenance mode feature?

FAQ to learn about how Does Samsung's Maintenance Mode Protect Personal Data on Mobile Devices?

Samsung Apps Why I cannot download some application in Playstore?

I cant download apps from playstore

Others How to adjust the refresh rate on my samsung phone

How can I change the refresh rate on my Samsung phone?

Settings What is the 'Rooting' on Android devices

What is the 'Rooting' on Android devices

Camera Galaxy phone camera does not focus on the subject

FAQ to learn more about camera focus issues.

Others Safety precautions when using a Galaxy device

FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.

Others How to use Galaxy device in an emergency to contact emergency contacts and view important medical information

FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.

Others How to automatically refresh the Samsung Galaxy weather widget through movement

FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.

Camera Streaked rays from light sources & black lines on mobile

Streaked rays from light sources & black lines on mobile

Others How to connect your Galaxy device to other devices using Connected Devices

FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.

Others How to select and view only the albums you want to see in Galaxy gallery

FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.

Others How to use your Galaxy camera to add and edit a watermark for your photos

FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.

Others How to use RAM plus Feature on my Samsung mobile ?

How do I use the RAM plus feature on my Samsung phone?

Others Compatibility of Samsung Smartphones with Third-Party Wireless Chargers

Is the Samsung Smartphone compatible with 3rd party wireless chargers?

Settings How can I use the Smart Tutor app to get support for my device?

How to get remote service for my Samsung mobile?

Backup & Restore My screen is broken and I am unable to use the touchscreen. Is it possible to view my data?

My screen is broken and I am unable to use the touchscreen. Is it possible to view my data?

Settings Troubleshooting the Screen Overlay Error on Samsung Phones and Tablets

Troubleshooting the Screen Overlay Error on Samsung Phones and Tablets

Others How to protect your Galaxy phone from malware?

How can you protect your Samsung Galaxy phone from malware?

Hardware How to install the SIM or USIM card on Single SIM model

FAQ to learn how to Setup SIM card or USIM on my Samsung mobile.

Others Find my Phone using my Samsung Watch

How to find my phone using Samsung watch

Hardware What are the battery sizes that comes with the different variant of S23 Series?

What are the battery sizes that comes with the different variant of new galaxy device?

Others How to adjust brightness on Samsung Mobile Device?

FAQ about How to control Samsung device brightness?

Lock Change Screen Lock Type on my Galaxy Device

Learn how to change the screen lock type on your Galaxy device to enhance its security. Explore different lock types such as password, PIN, pattern, biometrics (fingerprint, face recognition, iris recognition), and adjust the screen timeout to suit your preferences. Navigate through the device settings to access the lock screen options and set up your preferred screen lock type for optimal security.

Others Sending Quick Decline Messages on my Samsung Phone

How to send quick decline messages on Samsung device and watch?

Camera Camera does not work in Samsung Mobile.

FAQ to learn what to do if camera does not work in Samsung mobile.

Others How to Use Quick Share for Picture and Video Sharing

How to Share Photos and Videos with Quick Share

Accessory & Bluetooth What is Bluetooth Low Energy (BLE) Technology?

What is Bluetooth Low Energy?

Software Upgrade Capturing Frames on my Samsung Device

how to Capture Frames on my Samsung Device?

Network & WiFi How to Share Your Wi-Fi Password Without Typing It

This FAQ will show new way to connect your mobile to the network without typing the password

Software Upgrade Quick Cropping on my Galaxy Device

How to Quick Crop on my Galaxy Device?

Others How to set up and use the Dynamic Lock screen in your Galaxy device?

How to set up the Dynamic lock screen?

Others Enable S Pen Alert to Prevent Losing It

How can I enable an S Pen alert to prevent losing it?

Camera How do I Take Selfies using Show Palm on my Samsung Phone?

How Can I Snap Selfies on My Samsung Phone Using Show Palm?

Others How to Swipe for Split Screen?

How to activate Swipe for split screen?

Others How to turn off Emergency SOS function

FAQ for Mobile Devices. Find more about How to turn off Emergency SOS function with Samsung Support. 

Settings How to activate live caption

FAQ to learn how to enable Live Caption on your device.

Settings How to Change the power key function

What is the process for altering the function of the power key?

Application How to use Samsung applications on your phone

FAQ for Samsung applications usability on mobile

Others Adjusting Screen Timeout on my Samsung Phone

FAQ to learn how to adjust the screen timeout on your Samsung phone.

Settings How do I stop my Samsung screen from automatically turning on

FAQ to learn more about How to disable automatically turning on screen for Samsung Mobile

Application Email server not responding on Samsung phone or tablet.

What to do when email server is not responding on my Samsung phone?

Others Using Object Eraser on my Galaxy Phone

I am utilizing the Object Eraser feature on my Galaxy Phone for removing unwanted elements from images.

Multimedia Stop sharing photos via link sharing on my Samsung phone

FAQ to learn more about how to disable photo sharing?

Call & Contacts How to Answer Calls on My Samsung Phone with One Tap

FAQ to learn about how to answer phone call with one tab

Samsung Apps Raising an Error Report via the Galaxy Wearable App

FAQ learn how to raise error report

Others Hiding Apps on my Samsung Phone

How can I hide apps on my Samsung phone?

Others Moving Audio Files into the Notification Folder on my Samsung Phone

How can I move audio files into the notification folder on my Samsung phone?

Others Using Easy Mode on my Samsung Phone

FAQ to learn more about how to use Easy Mode on a Samsung Phone.

Others Galaxy device not responding to S Pen Air actions or gestures.

What to do when the S pen is not responding to Air actions and gestures?

Others How can I create new folders within the My Files?

Creating New Folders in the My Files app

Settings How to find and remove duplicate files on your Galaxy device

FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support. 

Network & WiFi How can I change the network mode on my Samsung phone?

Changing the Network Mode on my Samsung Phone

Others How can I customize the call background on my Galaxy phone?

Customise Call Background on my Galaxy Phone

Call & Contacts How do I Hide my Caller ID?

How can I hide my caller ID?

Others How to use Samsung Video editor

FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support. 

Backup & Restore How can I back up my photos using Google Photos?

Backing up my Photos using Google Photos

Others How can I change the WhatsApp ringtone on my Samsung phone?

Change WhatsApp Ringtone on my Samsung Phone

Settings How to solve screenshot errors on devices with Android 13 OS

FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.

Others Where to find the limited and special offers details in purchasing Samsung products?

What are the latest offers with discounts on Samsung products

Others How to record, edit and share videos in 8K with your Galaxy device

FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support. 

Settings Where to find my downloaded files on my Samsung phone?

How can I locate my downloaded files on a Samsung phone?

Call & Contacts How to set Call alerts and ringtones on your Galaxy phone?

How can I customize my Galaxy phone's call notifications and ringtones?

Call & Contacts How to set Call display while using apps setting on your Galaxy phone?

How can you customize your Galaxy phone's Call display when using apps setting?

Call & Contacts How to set Answering and ending call setting on your Galaxy phone?

How can you customize your Galaxy phone's answering and hanging up settings?

Call & Contacts Call settings: How to Block numbers on your Galaxy phone?

How can I block numbers on my Galaxy phone using the call settings?

Others How to find the S Pen Pro connected to your Galaxy mobile using SmartThings?

FAQ on How to locate the S Pen Pro connected to your Galaxy device using SmartThings

Others What is Pause USB Power Delivery feature and how to use it?

Learn more about the Pause USB power delivery.

Settings How to turn on Eye Comfort Shield on my Galaxy phone?

How to turn on Eye Comfort Shield on my Galaxy phone?

Call & Contacts Phone App Troubleshooting.

Troubleshooting for phone app

Multimedia Discover the Great Features of the Gallery App

FAQ To learn about Discovering the Great Features of the Gallery App

Camera How can I capture black and white photos on my Samsung phone?

Capturing Black and White Photos on my Samsung Phone

Settings How to Create and Manage Modes and Routines on a Galaxy Device?

FAQ To learn How to Create and Manage Modes and Routines on a Galaxy Device?

Application How to share your shots using Gallery app on Galaxy phone?

How can I share my shots using the Gallery app on a Galaxy phone?

Others How to extract a text from a video in Gallery app on Galaxy phone?

How can I extract text from a video in the Gallery app on my Galaxy phone?

Multimedia Samsung Gallery: Editing a photo.

How to edit a photo in Samsung gallery?

Battery How to Avoid Overcharging on Your Galaxy Phone?

FAQ to learn how to protect the Galaxy phone from overcharging.

Others Charging Tips for Samsung Galaxy mobile

Tips for charging a Samsung Galaxy phone

Others Controlling the touch screen on your Samsung mobile.

using the touch screen on your Samsung phone to control

Application How to change apps or features to use Spen?

To use Spen, modify your apps or features

Power How to Properly Shut Down a Galaxy Phone

FAQ to learn how to Properly Turn Off Galaxy Phones.

Settings How to use the notification panel on a Galaxy device

How to use the notification panel on your Galaxy smartphone

Others What are the features for entering texts on Galaxy phone?

What are the various features available for entering texts on a Galaxy phone?

Samsung Apps Tips in using Samsung Notes on your Samsung device.

How to use Samsung Notes on your Samsung device

Others What is Director's view mode on a Galaxy phone?

How would you define the captivating Director's view mode found on Galaxy phones?

Samsung Apps Samsung Notes: composing notes with handwriting.

writing handwritten notes on a Samsung note

Others What is notifications for to-do-items feature on my Galaxy phone?

Receiving notifications for to-do items

Others How to maintain the water and dust resistance of your Galaxy smartphone

FAQ to learn about how to Maintain water and dust resistance

Others How to use Video mode

How to use Video mode?

Audio What are the hearing enhancement features available on Galaxy phones?

Hearing enhancements on Galaxy phone

Others What to do if Error messages appear on a Galaxy device

FAQ To learn What to do if Error messages appear on a Galaxy device

Others What happens to my SC+ when Samsung replaces my Galaxy phone?

What happens to my SC+ when my Galaxy phone was replaced by Samsung with a new one?

Samsung Apps How to view or turn off Notifications in SmartThings?

FAQ to learn how to check or disable notifications in SmartThings.

Others Use two hands with your Samsung Galaxy devices for maximum productivity

Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.

Settings What is the advantage of making a pre-order for z Fold5 and z Flip5 in Samsung online store?

advantages, marketing , promotion

Others When can I expect to get my Z Fold5 or Z Flip5 pre order?

How fast will my pre-order be delivered?

Others I was told I will get a 2-year Samsung care plus if I buy the Z Flip5 or Z Fold5, how will I activate it?

I was told I will get a 2 year Samsung Care plus if I buy the z fold 5or z flip5, how will I activate it?

Others How to use the Samsung calendar app?

How to Use the Calendar App on a Samsung Device?

Others Boost Your Typing Efficiency with Samsung Keyboard

Increase your typing efficiency with the Samsung Keyboard.

Others How to use Samsung widgets?

How to utilize Samsung widgets?

Others Discovering Samsung's accessibility

Learning about Samsung's accessibility .

Others What should you do if your Samsung Galaxy phone has been compromised?

FAQ to learn more about what to do if your Samsung Galaxy phone has been hacked.

Others Simplify your phone experience with Motions and gestures

Motions and Gestures will help you simplify your phone experience.

Message How to Use the Samsung Messages App on a Galaxy Phone or Tablet?

Use the Samsung Messages app on your Galaxy phone or tablet

Network & WiFi How to run eSIM self-diagnostics for the Galaxy Watch series

If you're having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.

Multimedia Distorted Images in Gallery App: Troubleshooting thumbnail display issues

Pictures are not shown properly while trying to select it or seeing it in thumbnail image after taking a picture/downloading the image file/capturing a screenshot in Gallery app

Others Navigate your Galaxy phone and Galaxy tablet using Multi control

Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!

Audio What to do if the sound on your Galaxy smartphone is not working properly?

FAQs to learn more about what to do if the sound on Samsung smartphone isn't working properly.

Others Ringtones are not working on the Samsung Galaxy phone.

FAQ to learn about Ringtones when they are not working on a Galaxy phone.

Message How Do I Put Messages in Floating Bubbles on My Samsung Phone?

Put your messages in floating bubbles on your Samsung phone

Camera How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam

Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.

Camera Tips for taking clear close-up photos with Galaxy phones

Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.

Settings How to configure dark mode on your Galaxy device?

FAQ to learn more about how do you set up the dark mode on a Galaxy device.

Application On your Galaxy phone, add shortcuts for apps.

Add app shortcuts on your Galaxy phone.

Others How to clean your Samsung Galaxy device

Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.

Others Copy and paste items from the clipboard to other Galaxy devices.

Learn more about sharing the clipboard to copy and paste across Galaxy devices.

Others How to keep an app from closing on a phone screen by pinning it?

FAQ to Learn more about pinning an app to your phone screen so that it can't be closed.

Software Upgrade Simplified app names in Galaxy One UI 6

FAQ to Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability.

Others Remove Duplicate Apps from my Home Screen on my Galaxy Device

FAQ about How to remove duplicate Apps from my Home Screen on my Galaxy Device

Others How to customize the accessibility settings on your smartphone

FAQ about How to use accessibility settings on your smartphone

Others How to create and delete widgets in Galaxy device

FAQ to learn about Widget Creation and Deletion on Your Galaxy Device

Others Iris detection is having problems on Samsung phone.

FAQ to learn Samsung Galaxy Iris Scanner: Common Issues and Solutions

Others How to use digital wellbeing feature in Samsung smartphones?

FAQ to Discover how to optimize your digital wellness on Samsung smartphones with the Digital Wellbeing feature

Others How to use Interaction and Dexterity Enhancement Features on Your Galaxy Phone

FAQ to learn how to use Galaxy device Interaction and Dexterity Enhancement features

Others How to customize the Navigation bar on your Galaxy device

FAQ to learn how to personalize the Navigation bar on your Galaxy device.

Others Customize your Galaxy phone like a pro

FAQ to learn how to Optimize Your Galaxy Phone with Professional Customization

Call & Contacts eSIM Contact saving function support discontinued

FAQ to learn how the discontinuation of the eSIM Contact saving function will affect where you store your contact's information.

Others Differences between the Z Fold5 S Pen and S Pen Pro

FAQ to learn the distinctions between the Z Fold5 S Pen and the S Pen Pro.

Others How to Use Nearby Share on Your Samsung Device?

FAQ to learn How to Utilize Nearby Sharing on Your Samsung Mobile Device?

Others How to set up your note template?

FAQ to learn how can you configure your note template.

Samsung Apps Use the Samsung Find app to share your location with your friends, child, family, and other contacts

Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.

Samsung Apps Use the Samsung Find app to locate a lost device

Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.

Samsung Apps Features of the Samsung Find app

Discover the various features of the Samsung Find app.

Others How to format a memory card on your Galaxy device?

FAQ to learn how to format a memory card using your Galaxy device.

Others How to add Frame or effect to a photo

FAQ to learn how to apply a Frame or effect to a photo.

Hardware Check for physical damage on your mobile device

FAQ to learn how to Inspect your mobile device for any signs of physical damage.

Others Water and Dust IP Ratings on Galaxy device

FAQ to learn about the Galaxy device's Water and Dust IP Ratings.

Others How to set Generative wallpaper on Galaxy devices

Learn how to use generative wallpaper on the Galaxy S24.

Multimedia How to use Quick Share to share a file between phones

Learn how to use the Quick Share feature on your Galaxy S24.

Others How do I enable the Grid lines setting on my Samsung Phone?

FAQ to learn how can I activate the Grid lines feature on my Samsung Phone.

Others How to Migrate WhatsApp Data from iPhone to Samsung Phone

FAQ to learn how to Transfer WhatsApp Information from an iPhone to a Samsung Mobile Device.

Network & WiFi Samsung Galaxy device's GPS signal is lost

Discover the causes of a lost GPS signal on a Galaxy device.

Others How to use Maintenance mode on your Galaxy smartphone or tablet

FAQ to learn how to enable Maintenance mode on your Galaxy smartphone or tablet

Samsung Apps View your step count in Samsung Health

Learn to use Galaxy devices to track your step count in the Samsung Health app.

Software Upgrade How to update your Samsung Galaxy phone or tablet

Learn how to keep your Galaxy phone or tablet up-to-date.

Audio Sounds, vibrations, and notifications on your Samsung Galaxy devices

Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.

Audio Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications

Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.

Others What to do if your Samsung Galaxy device is not responding to S Pen Air actions

Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.

Audio Troubleshooting speaker and sound issues on a Samsung Galaxy device

Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.

Others How can AI affect Modes and Routines

FAQ to learn more about how does AI influence the functionality of Modes and Routines.

Software Upgrade What are the features of One UI 7

FAQ to learn more about what key features define One UI 7.

Others What are the features that the S-pen of the S25 Ultra have?

FAQ to learn more about what features does the S Pen of the S25 Ultra offer.

Others What are the new Performance features in the S25 series?

FAQ to learn about the new Performance features in the S25 series

Battery How can the new processor affect the battery performance

FAQ to learn more about how does the new processor influence battery performance.

Others What are the new AI Samsung Health features?

FAQ to learn the new AI Samsung Health features

Others What are the new Camera features in the S25 series?

FAQ to learn the new Camera features in the S25 series

Camera what is my filter camera feature

FAQ to learn about My Filter camera feature

Others What is Now Brief feature?

FAQ to learn about Now Brief feature

Others How can the S25 series ensure 360º security to protect AI-driven features and maintain user privacy?

FAQ to learn more about how does the S25 series provide 360º security to safeguard AI-driven features and protect user privacy.

Others What is the Multimodal Search feature

FAQ to learn about Multimodal Search feature

Others What New Recycled Materials Have Been Incorporated in the new S25 Series of the Device to Enhance Sustainability?

FAQ to learn about New Recycled Materials Have Been Incorporated in the new S25 Series of the Device to Enhance Sustainability

Hardware How does the new processor make the S25 series unique in its category?

FAQ to learn more about how does the new processor set the S25 series apart in its category.

Others What’s new in S25 Ultra design?

FAQ to learn about S25 Ultra design

Others How does the S25 series improve the chatting and sharing experience for users?

FAQ to learn more about how does the S25 series enhance the chatting and file-sharing experience for users.

Others S25 series comparison with S24 series

FAQ to learn more about how does the S25 series compare with the S24 series.

Others What are the AI features that still supported in the S25 series?

FAQ to learn more about what AI features are still supported in the S25 series.

Others How to use the Galaxy Avatar feature on your Samsung Galaxy S25

Learn how to use the Galaxy Avatar feature on your Samsung Galaxy device to create and personalise your digital avatar.

Others Changes to the Home screen on the Samsung Galaxy S25

Explore the Samsung Galaxy S25 with improved Home Screen layouts, landscape mode, widget labels, enlarged folders, and enhanced customisation for Galaxy devices.

Lock Brief widgets on your Samsung Galaxy S25 Lock screen

Learn how to customise the Brief widgets on your Samsung Galaxy Lock screen.

Others Guide to Apps screen changes on the Samsung Galaxy S25

Discover the Apps screen changes on the Samsung Galaxy S25, including improved search bar placement, vertical scrolling for alphabetical sorting, and enhanced one-handed usability.

Software Upgrade Face Widget Not Working or Missing on Lock Screen in One UI 7

FAQ to learn What to Do If the Face Widget Is Missing on the Lock Screen in One UI 7

Settings How can I display the Apps button on the screen of Samsung device?

How to Guide ' How can I display the Apps button on the screen?' with Samsung Support.

Others How do I translate words or sentences on Samsung device using S pen?

How to Guide ' How do I translate words or sentences on Samsung device using S pen?' with Samsung Support.

Others How do I take portraits using Live focus feature on my Samsung mobile?

How to Guide for Samsung Mobile Phone. Find more about 'Galaxy Note8: How do I take portraits using Live focus feature?' with Samsung Support.

Multimedia Exploring the Photo Mode on Your Samsung Device

Going through Your Samsung Device's Photo Mode

Common Topics

GT-S6312

Solutions & Tips

Filter

Manuals & Downloads

Filter

Language Click to Expand

OS Click to Expand

Support Other

Samsung Flow

ADDITIONAL INFORMATION

Warranty

Face-to-face support

News & Alerts

Contact Us

Online

Call

Face to face Support