Service Chat
We`re here for you
Welcome to Samsung Support
📞 Phone Support Hours
Available: Monday to Friday, 08:00 – 20:00
Closed: Sundays, December 25 & 26, and January 1
For your convenience you may now Chat to us 24/7 or Whattsapp us 24/7 on 083 726 7864
Contact UsProduct Support
Get help, find answers, download drivers, manuals and more.
How to find model code
Need some help locating your model number? Select your product
from the menus below and we'll show you where your number is.
- Type
- Sub Type
- Category
Topics
Find additional information
Signature Service
![]()
![]()
Signature Service terms and conditions.
Samsung Signature Installation Service do not apply to Black Friday or related products promoted online or with participating retailers.
Samsung Signature Installation Service do not apply to Black Friday or related products promoted online or with participating retailers.
Door 2 Door Service
![]()
![]()
In support of Covid-19 regulations and avoid our customers being exposed by leaving their homes , we have launched a new Pickup and Delivery Service in South Africa
Samsung Members Community
![Samsung Members Community]()
![Samsung Members Community]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Samsung Care +
![Samsung Care +]()
![Samsung Care +]()
Don’t worry about a cracked screen. With Samsung Care+ , we have your new Galaxy smart phone covered for those unforeseen accidental damages.
Smart Switch
![Smart Switch]()
![Smart Switch]()
Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.
Remote Support
![Remote Support]()
![Remote Support]()
Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimise performance.
Interactive Guides
![Interactive Guides]()
![Interactive Guides]()
A new way to get the answers you want.
The Samsung Smart Simulator is the latest and greatest way to get the support you need, when you want.
The Samsung Smart Simulator is the latest and greatest way to get the support you need, when you want.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Smart View
![Smart View]()
![Smart View]()
Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV
Samsung Notebook International Warranty
![Samsung Notebook International Warranty]()
![Samsung Notebook International Warranty]()
Get your Notebook serviced in overseas countries.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Maintenance Mode
![Maintenance Mode]()
![Maintenance Mode]()
How to use Galaxy Maintenance mode to secure your device when a repair is in progress.
Back up & Restore data
![back up and restore icon]()
![back up and restore icon]()
Find out the various ways to backup and restore data on your Galaxy device.
