What to do when your Samsung phone does not turn on

1. Check the power button

2. Verify that your phone has a sufficient charge.

            a. Connect your original charger to your phone.

            b. After a few minutes, try to turn on your phone.

3. Verify that your phone's charging port is not damaged.

            a. Carefully inspect your phone to be sure that it is not overheating, swollen or damaged.

            b. Carefully inspect your phone's charging port and remove any dirt or debris.

            Caution: If your phone is damaged, do not complete the remaining steps.

            Visit the nearest Samsung Service Center for assistance.

4. Verify that you are using a compatible charger.

           You risk severe damage to your phone if the charger is not the same voltage, amperes, and plug type as your original charger.

5. Attempt a forced restart of the phone.

            Note: If performed correctly, a forced restart will not erase any information from the phone.

            Press and hold the Power key for 30 seconds.

              **If f the phone starts to power on, release the Power key.

            If your Samsung Galaxy Grand Prime does turn on, verify that it is running the most recent software. 

6. Attempt a hardware factory reset.

            Note: A hardware factory reset will erase ALL information on the phone! Any information that is not backed up online or to the SD card will be PERMANENTLY LOST.

If you're still having issues, please visit the nearest Samsung Service Center for assistance and repair.