Calls are not connected. What should I do?
Last Update date : Oct 26. 2020
1
• Ensure that your Galaxy Watch Active2 is connected to a mobile device via Bluetooth.
• If your Galaxy Watch Active2 is connected to your mobile device remotely, you cannot receive incoming calls.
• Ensure that your mobile device and Galaxy Watch Active2 have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialing on the mobile device.
• Ensure that you have not set call barring for the incoming phone number on the mobile device.
• Check if do not disturb mode, theatre mode, or goodnight mode is activated. If one of these modes has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back key to turn on the screen and check the incoming call.
• If your Galaxy Watch Active2 is connected to your mobile device remotely, you cannot receive incoming calls.
• Ensure that your mobile device and Galaxy Watch Active2 have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialing on the mobile device.
• Ensure that you have not set call barring for the incoming phone number on the mobile device.
• Check if do not disturb mode, theatre mode, or goodnight mode is activated. If one of these modes has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back key to turn on the screen and check the incoming call.
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