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Frequently asked questions
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Is it possible to register all products without any restriction?
Unfortunately, there are restrictions for product registration. Only Samsung products are eligible for registration, and storage devices such as SSDs, accessories, and components that constitute the product cannot be registered even if they are Samsung products.
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Why does my serial number, IMEI, or Model code appear to be invalid?
Check if the product is eligible to register.
Check characters look alike. The letter "O" can look like the number zero"0" or the letter "S" can look like the number five "5." Take a closer look.
Make sure there are no missing codes.
- IMEI: 15 digits
- Mobile/Tablet/Wearable device S/N: 11 digits
- Other products S/N: 15 digitsPlease enter the serial number located on the product itself, not the one on the package.
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How can I find the IMEI/Serial number for my product?
We have prepared guides for your product, so simply click on the "How to find Serial Number or IMEI" button when prompted.
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How can I use a QR code to register?
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
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How can I register using SmartThings app?
When you connect your Samsung smart home appliances to the SmartThings app, they will be automatically appeared in Unregistered Products of My Products. Then you can register the product just clicking the 'Register' button. Please note that OEM products might not be automatically shown on My Products when you connect them to the SmartThings.
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How do I register my product with Samsung Members?
You can register your Samsung Product using the Samsung Members App by following these steps:
1) Open the Samsung Members app, and tap ‘Get Help’
2) Select ‘Register Product’
3) Choose your preferred registration method: scan QR code, scan Wi-Fi, or use barcode
4) To complete the registration on Samsung.com, click the 'Register' button for the product listed in Unregistered Products section on My Products.*Please note, products registered on this website may not be visible in the Samsung Members app.
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How can I register my Smart TV on TV itself?
Samsung TV models produced from 2020 have a convenient feature that allows you to register through your TV. This means that you don't have to find your serial number, making the process quick and easy. Follow the steps below to register your TV.
1) Press the home button on your remote control, then select Samsung Account
2) Log into your Samsung account. If you have a Samsung mobile device, you can use the same account details
3) Select TV Registration
4) Read the on-screen terms and conditions, then select Agree & Register
5) Once the registration has been completed, select Close -
Are you still encountering difficulties with product registration?
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
If you fail to register your product using the Samsung Members app, uninstall and reinstall the app, then try again.
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Where can I see my registered products?
You can access your list of registered products on 'My Page & My Products'.
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Where are the benefits of registering My Products?
Registering your products gives you faster support and access to all the services for your registered products in one place.
- Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly.
- Download the latest manuals, FAQs and instructions without having to search for your product.
- Track your service status online.
- Check the auto-calculated warranty with registration.
- Enjoy expanded experiences with recommended products based on My Products -
What is difference between Manufacturer Warranty and Confirmed Warranty?
Manufacture Warranty: All Samsung products come with a manufacturer warranty which is auto-calculated warranty with serial number or IMEI. For accurate warranty period, please submit a warranty dispute for review.
Confirmed Warranty: Your confirmed warranty is provided when Samsung confirms the date of purchase for your product. This applies to products purchased at Samsung.com and the date of activation of your phone.
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How can I get support from Samsung Service?
Product registration is required for samsung repair services online. Register the product from My Products and start the prompt and easy samsung repair journey with Get Support button
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For what purpose is customer information used in My Page?
The personal information collected via the Samsung Account on MyPage is used as follows:
- We provide the information of the device that the customer has logged in or purchased while logged in to make product registration and repair request process easier.
- Simplify the process of monitoring the status of product repair requests.
- Make it easier to find information about new products related to the products that the customer owns.
Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and guaranteeing users' rights and choices regarding the provided personal information. To earn users' trust, we transparently disclose how personal information is used and protected. Also, we inform users about their rights and how they can exercise them in detail. For more information on the collection and usage of data, please refer to the Privacy Notice below:
- Samsung Account : https://v3.account.samsung.com/policy/privacy
- Samsung.com : https://www.samsung.com/za/info/privacy
