Warranty Checker

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Non-US Product

If your device is intended for sale by Samsung outside the United States only, it is not covered by Samsung’s US limited warranty. The device may be covered by a warranty applicable in another country. If repair service is requested in the US it may be repaired at a cost, if it is repairable.

  • You will be charged a repair cost and the repair time can be longer than usual.
    • Detailed cost & estimated repair time can be confirmed at a Samsung Authorized Service Center.

FAQ

How can I begin the warranty repair process?

Please register your product to start the warranty repair process. Navigate to My Page & Products and select View Product Details for your product. Then, select the Request Service button. Alternatively, you may visit the Repair Service page for further assistance.

How do I validate my warranty?

If you believe there is an error in your warranty expiration date, find your registered device on My Page & Products and select View Product Details. Click the info icon ⓘ next to the warranty information and follow the on-screen instructions to validate your warranty.

How can I check the status or start a claim on my Samsung Care Plus warranty?

To check the status of your Samsung Care Plus warranty or start a claim, customers should visit: 

How do I file a claim for an extended warranty bought from a third-party retailer?

To begin the claim process for an extended warranty purchased from a retailer such as Costco, Home Depot, Lowe's, Best Buy, or others, please visit the retailer's website.

How can I find the model number for my product?

We have specific guides prepared for your product, look for the "How to find my model number" button, when prompted to enter that information.

How can I verify the warranty for my SmartTag or accessories?

For support regarding these products, kindly contact our dedicated customer support at 1-800-SAMSUNG.
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