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Warranty service may be limited to the country where the product was first sold. Please check with Samsung to determine if service is available locally for products purchased in another country.
- You may be charged a repair cost and the repair time can be longer than usual.
- Detailed cost & estimated repair time can be confirmed at a Samsung Authorized Service Center.
FAQ
Foreign Product Repair (Smartphones, Tablets, Wearable Devices)
Samsung limits service for smartphones, tablets, and wearable devices to the country where the product was first sold.
However, if you need service for a Samsung smartphone, tablet, or wearable device purchased in a country other than the country in which you intend to have your device repaired
(or if you need service for a Samsung smartphone, tablet, or wearable device),
you can contact a Samsung authorized service center where you are located to check whether it can be repaired at such service center.
- The limited warranty period of 1 year will apply, regardless of the warranty period of the country where the product was first sold.
- Repair may take longer due to procuring some parts, or service may unavoidably only be available in the country of initial sale.
- Repair may incur costs if the warranty does not apply or has expired, and repair costs may differ from those in the country where the product was first sold.
- Returns and refunds are only available from the country where the product was first sold.
- Service is not provided outside the country where the product was first sold for accessory products such as battery packs, charging pads, and cases.
Which models have limited international warranty service support?
The following models may have limited international warranty service support during the 12-month warranty period : S23 Series (S23, S23+, S23Ultra) & S24 Series (S24, S24+, S24Ultra). Note that restricted availability of specific repair parts may result in repair delays or higher repair costs.
How can I begin the warranty repair process?
Please register your product to start the warranty repair process. Navigate to My Page & Products and select View Product Details for your product. Then, select the Request Service button. Alternatively, you may visit the Repair Service page for further assistance.
How do I validate my warranty?
If you believe there is an error in your warranty expiration date, find your registered device on My Page & Products and select View Product Details. Click the info icon ⓘ next to the warranty information and follow the on-screen instructions to validate your warranty.
How can I check the status or start a claim on my Samsung Care Plus warranty?
To check the status of your Samsung Care Plus warranty or start a claim, customers should visit:
How do I file a claim for an extended warranty bought from a third-party retailer?
To begin the claim process for an extended warranty purchased from a retailer such as Costco, Home Depot, Lowe's, Best Buy, or others, please visit the retailer's website.
How can I find the model number for my product?
We have specific guides prepared for your product, look for the "How to find my model number" button, when prompted to enter that information.
How to find model code
- Category
- Type
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