Missing or incorrect transaction information in Samsung Pay

When you use your credit or debit cards in Samsung Pay, you'll be able to view your recent transactions for those cards. However, a weak internet connection or a card issuer's policy may prevent transactions from showing up in the app. Other times, the full transaction amount may not display until a later date. There are a few steps you can follow to resolve this issue and see your transactions.

If transaction information is not received, Samsung Reward points may not be issued.

Recover your missing transaction information.

Samsung Pay requires an internet connection to download your recent transactions. So, make sure your phone is connected to Wi-Fi or mobile data.
Remove and re-add the payment card.

Next, try removing the payment card and then adding the card again.
Try making a purchase using Samsung Pay.

Make a purchase using Samsung Pay to determine if new transactions are displayed after following steps 1 and 2.

If the transaction information still doesn't display, it may be due to the card issuer's policy. Please proceed to the next step.
Download the card issuer's app.

Some card issuers and payment networks don't allow transaction information to be displayed in Samsung Pay. To view the issuer's policy or your card's transactions, you can try checking the issuer's app or website.

If the card issuer has a mobile app, you can download it directly from Samsung Pay. Open Samsung Pay on your phone, then tap Menu (the three horizontal lines), and then tap Cards. Select your desired payment card, and then tap the Info icon. Tap DOWNLOAD to install the app.
Contact the card issuer or place of purchase.

If you are still unable to view your transaction information after following the above steps, we recommend contacting the card issuer. Confirm if there have been any recent policy changes that do not allow transactions to be displayed in Samsung Pay. You can also contact the original place of purchase if you believe there is an error.

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Galaxy device not responding to S Pen Air actions or gestures

If your Samsung phone or tablet is not responding to the S Pen, it could be because the pen is too far away from your device. It's also possible that a low battery or another factor is interfering with the S Pen's signal.

S Pen is not charging on my Galaxy phone or tablet

When your S Pen battery becomes low, simply attaching it back into the device for a couple of minutes will charge it fully. However, if the S Pen does not charge, you can try these simple fixes.

Common error messages in Samsung DeX

Since not all apps are compatible with DeX, you may occasionally encounter issues like error messages. Samsung is currently communicating with app developers to increase different apps' compatibility with Samsung DeX.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support