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Frame TV in SmartThings app

Frame TV automatically turns on in Art Mode

Frame TV in SmartThings app

If your Frame TV automatically turns on when left in Art Mode, it may be due to SmartThings. The Frame TV may still communicate with the SmartThings server even if the TV has been turned off. Fortunately, you can solve this issue by temporarily removing the TV from SmartThings on your connected phone.

An upcoming firmware update will correct this issue on the Frame TV.

  1. Open the SmartThings app.

    On your connected phone, navigate to and open the SmartThings app.

  2. Select your TV.

    Tap the Devices tab, then tap the Home icon, and then select the location with your TV. Swipe through the rooms to find your TV, and then touch and hold your TV.

  3. Remove your TV from the app.

    Tap Edit, and then tap Remove device. Tap Remove to confirm.Remove device highlighted in the SmartThings app

  4. Update the firmware on your Frame TV when available.

    Check your TV for the upcoming firmware update. When it is available, download the update. Then, you can add your TV to the SmartThings app again. Service is not required for this issue.

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