Samsung Freestyle won't find or connect to my Wi-Fi network

Apple TV offers a ton of entertainment opportunities on your Samsung TV, Odyssey Ark smart monitor, or projector. If you are having any problems with the Apple TV app, check if your screen needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

The TV, smart monitor, or projector may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

Peacock is a streaming service and app brought to you by NBCUniversal. If you are having any difficulty with the app freezing, crashing, or not launching on your Samsung TV we can help. Note: A Samsung Account and internet connection are required.*

If your TV, smart monitor, or projector is still registered to an older SmartThings account* or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.

If you do not see Samsung Gaming Hub on your compatible 2022 or later Samsung TV or smart monitor, you should make sure the firmware is up to date. Other issues that may come up with game streaming may be an issue with the specific game provider, or your network. A Samsung Account and internet connection are required.