On-screen keyboard does not appear on the TV
If the on-screen keyboard does not appear when you are searching on your TV, entering a Wi-Fi password, entering a network name, or entering a channel number resetting, then pairing the remote again could help.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Call or Text Us
Give us a call
How can we help you?
1-800-SAMSUNG
1-800-SAMSUNG
1-800-726-7864
1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week