Ringtones are not working on Galaxy phone
Although your ringtones should play whenever you receive a call or message, there may be a few reasons why you can’t hear them. For example, you may have enabled certain settings like Do not Disturb, Airplane mode, and Focus mode. These can prevent you from hearing ringtones.
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Increase your device’s volume.
Close any apps and stop playing any media, then using the volume buttons, increase your device’s volume. If you have headphones connected, or media is playing, the ringtone volume will not increase.
If you do not hear any sounds at all, you may need to check your speaker.
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Verify how you’ve set your ringtones.
You can set a default or custom ringtone for your phone, or a ringtone for a specific contact. It’s also possible to set sounds and tones for alerts and messages.
If you’ve set a custom ringtone for other apps that support calling or video calling, you will need to check the sound settings in that specific app. For further support, contact the app developer.
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Check if Mute all sounds has been turned on.
Navigate to Settings, tap Accessibility, and then tap Hearing enhancements. Tap the switch next to Mute all sounds to turn it off.
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Check if Airplane mode has been turned on.
Swipe down from the top of the screen using two fingers to open the Quick settings panel. If Airplane mode is turned on, its icon will be blue; tap it to turn off Airplane mode.
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Check for any modes that may mute the phone.
Navigate to Settings, and then tap Modes and routines. Tap Digital Wellbeing. Turn off any modes that may silence the ringtone, like Sleep or Relax.
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Check your settings for Do not Disturb.
Swipe down from the top of the screen using two fingers to open the Quick settings panel, and then touch and hold the Do not Disturb icon to check its settings. You may have accidentally enabled Do not Disturb for an extended period of time.
If you want to keep Do not Disturb turned on but still get calls from certain contacts, you can set up exceptions.
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Restart your phone.
Swipe down from the top of the screen using two fingers and then tap the Power icon. Tap Restart, and then tap Restart again to confirm. Wait for your phone to turn back on, and then check if the ringtone issue has been resolved.
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Factory reset your phone.
If nothing else works, it's possible that an app is interfering with your ringtones. Perform a factory reset on your phone to get everything set back to standard. Test your ringtones before you install any apps.
Your phone will not ring when someone calls from a number you’ve blocked or if you've turned on call forwarding.
You must have song files downloaded on your device in order to set one as a ringtone. You cannot set Spotify or other streaming services' songs as ringtones.
Contact Samsung Support
