Phone does not ring when double pressing SmartTag button
You can use your Galaxy SmartTag to make your phone ring, which is helpful whenever your phone has been misplaced. But if your phone isn’t ringing when you double press the button on your SmartTag, it is most likely because the SmartTag is not connected to your phone. It’s also possible that the SmartTag is not within range. To fix this, make sure your SmartTag is connected to your phone and then turn on the "Let tag find your device" option in the SmartThings app.
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Add your SmartTag to the SmartThings app.
If your phone isn't ringing when you press the SmartTag button, you should first make sure it's added to the SmartThings app.
- Navigate to and open the SmartThings app on your phone, and then press the button on the SmartTag. A popup will appear once the SmartTag is detected. Tap Add now on the popup.
- If the popup does not appear, you can manually add the tag. In the app, tap Add (the plus sign), and then tap Devices. Tap the By brand tab, and choose Samsung. Tap Tag/Tracker, and then tap Galaxy SmartTag.
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Finish registering the tag.
Once the SmartThings app has detected your SmartTag, select the circle, and then tap Agree. Tap Start. If prompted, choose your desired Location and Room for the SmartTag.
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Pair the SmartTag to your phone.
Press the button in the center of the SmartTag. The tag will make a sound to confirm it is pairing. Then, follow the on-screen instructions in the SmartThings app to complete the connection. Once it’s finished, the device will be available in the SmartThings app and will appear in SmartThings Find.
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Turn on Let tag find your device.
In the SmartThings app, tap Menu (the three horizontal lines), and then tap All devices. Select your SmartTag, and then tap Let tag find your device. Tap the switch at the top of the screen to turn it on.
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Try finding your phone.
Double press the SmartTag button. Make sure your SmartTag is close to your phone so it can be detected and your phone will start ringing.
If you have multiple phones registered to the same Samsung account, your other phones may ring when double pressing the SmartTag button.
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