Samsung Sound Tower is not working well after firmware update

If you just recently updated the firmware on your Samsung Sound Tower, but find that it is not working properly, or it is behaving erratically, you will need to install an additional firmware update.

The main unit firmware updates the firmware for the main unit, but there is a separate firmware update file for the Bluetooth module on the Sound Tower. Follow these steps to get your Sound Tower fully updated:

On your PC, navigate to the Samsung Sound Tower download center and select your model.

Click here to go straight to the download center for the Samsung Sound Tower, and then use the second drop down to select your model.
Select see more under Manuals and Downloads to access all of the files.

Listed under Manuals and Downloads you will see See More. Click this to see the list of firmware files as well as a document that provides the steps for installing the firmware.
Install the file for the Main Unit and the Bluetooth module.

There is an upgrade file for both the main unit and the Bluetooth module. More than likely, you have already updated the firmware for the main unit, or it was updated automatically via SmartThings which is why the unit is acting erratically. So you do not need to install the update again. But you need to install the update for the Bluetooth. It is recommended to also download the Upgrade Guide as it will provide the steps for updating.
Contact us if the unit is not working properly after successfully installing both files.

After installing both files the unit should be working properly. If you are still experiencing issues, please contact us.

Listen to the Radio on Your Giga Sound System

Listen to the Radio First, select FM by pressing the TUNER/AUX button on the radio. Next, begin searching for a radio station by either pressing the TUNNING MODE on the remote, or the STOP button on the radio until MANUAL is displayed. Then, press the TUNNING/ALBUM up and down button on the remote control to your desired station.

Group your Samsung Sound Tower for the ultimate party

Wirelessly group your Sound Tower speakers together Group Play allows up to ten additional speakers to be connected, so you’ll hear the music no matter where you're standing or dancing. Extra speakers can be synced from different rooms so the music always travels with you. Press the GROUP PLAY button on the main speaker. The word “HOST” will appear

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

Disc will not play in Blu-ray player

There are several reasons a disc may not play in the Blu-ray player. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix.

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