Unable to increase or decrease the heat on Samsung cooktop

You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you just need to use the printed controls on the knobs to reinsert them in the right spot.

Your cooktop will have either single heating elements, dual heating elements, or triple heating elements. Each version has different knobs with controls clearly printed on the front. The controls will need to match the position of the knob in order to function. For example, if you’re using a single heating element, the HI control should be on the left, the OFF control should be in the center, and the LO control should be on the right.

Depending on the type of heating element your cooktop has, you can identify and place the knobs in the correct position:

Single element: The knob will have one control scale: HI to LO.
HI will be on the left and LO will be on the right, with OFF in the center.
Dual element: The knob will have two control scales: HI Bridge to LO, and HI Front to LO.
HI Bridge will be on the left and HI Front will be on the right, while OFF is in the center.
Triple element: The knob will have three control scales: HI Small to LO, HI Middle to LO, and HI to LO Large.
HI Small will be on the right, LO Large will be on the left, and HI Middle will be located next to the LO setting. OFF will be in the center.

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How to clean your Samsung gas cooktop

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One burner on the cooktop does not work

When one of the burners on your cooktop is not working, but the others are, then you probably need service. There are a few exceptions to rule out first so you don't waste a service visit on something simple.

Connect and use SmartThings with your Samsung cooktop

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