discovery+ app issues on a Samsung TV or projector

If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. Restarting the app, clearing the app's data, and checking your internet connection are a few of the steps you can take to ensure the app works smoothly. A Samsung Account and internet connection are required.*

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

Samsung TV or projector turns on or off by itself

For your convenience, there are many ways for your TV, Odyssey Ark gaming screen, or projector to connect with other devices and automatically turn on or off when needed. However, if it is turning off and on continuously, there are one or two simple actions you can take to fix it. The first step is unplugging the TV, gaming screen, or projector.

Differences between the protective film and the polarizing film on your Samsung TV

Some TVs come with polarizing film on the screen that is part of the actual TV. Other TVs and smart monitors come with a scratch-resistant protective film to keep the TV from getting scratched during shipping. The key is to know which is which. Protective film should be removed after unpacking the TV, the polarizing film should not.

TV is stuck in Retail store Demo mode

If your TV or Odyssey Ark gaming screen is always playing an advertising video or if its settings keep reverting back to their defaults, it's probably in Retail mode or Demo mode. This setting is used to show off the product at retail stores. To make your it operate regularly, you'll need to set it to Home mode.

Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn'

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