discovery+ app issues on a Samsung TV or projector
If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. Restarting the app, clearing the app's data, and checking your internet connection are a few of the steps you can take to ensure the app works smoothly. A Samsung Account and internet connection are required.*
discovery+ is crashing or will not load
- Exit the discovery+ app.
- Uninstall and reinstall the app.
- Open the discovery+ app and try to play a video again.
"Video not available" error
- Exit the discovery+ app.
- Uninstall and reinstall the app.
- Open the discovery+ app and try to play a video again.
"Too many streams" error
You have surpassed the max amount of simultaneous streams (4). Quit one of your active streams and restart the video you were trying to watch. You can also remove linked devices by following these steps:
- Navigate to discoveryplus.com on your computer.
- Choose Account from the drop down menu.
- Select Manage Devices in the account module.
- Select which devices you want to remove.
"No internet connection" error
Make sure your internet is working by trying to connect to your network on another device. If your Samsung TV won't find or connect to Wi-Fi, troubleshoot the connection, otherwise try these steps for discovery+:
- Exit the discovery+ app.
- Uninstall and reinstall the app.
- Open the discovery+ app and try to play a video again.
Video playback issues: freezing, buffering, blurry or fuzzy, black screen
The quality of the video you're watching in discovery+ relies on the strength of your wireless connection. If you experience issues with video playback, please check your Wi-Fi connection. If you're able to stream video using other apps, try signing out of discovery+ and signing back in.
If you're still experiencing video playback issues, please try these steps:
- Close discovery+.
- Turn off your TV or projector.
- Turn off and then and then restart your internet modem and router.
- Turn your TV or projector back on.
- Open discovery+ and try to stream your video again.
Shows won't save to My List
If none of your previously added shows are appearing on your My List screen, please try the following steps:
- Confirm that you're using the correct profile.
- Close the discovery+ app.
- Open the discovery+ app, navigate to My List and try again.
Can't find/download discovery+
If you are having difficulty finding discovery+ in the app store on your TV or projector. Try the following:
- Confirm that your TV or projector is compatible with discovery+. If it's not, you may have another device that is compatible. Check out the list of compatible devices at discoveryplus.com/how-to-watch.
- Make sure your compatible TV software is up to date.
If you encounter any other issues or are still having trouble with discovery+, go to help.discoveryplus.com.
* A Samsung Account is required for network-based smart services, including streaming apps and other smart features. A separate (connected) computer, mobile, or other device may be necessary to create/log in to a Samsung Account. Without an Account login, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) are available. If you do not have a Samsung Account, you can easily create one here: https://account.samsung.com/membership/intro it’s free to sign up; terms apply.
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