No sound from the soundbar when using eARC on Samsung TV

If you’re having issues connecting to the eARC format, or if you’re not receiving any sound when using eARC, there are a few things you can check. For example, make sure you are using an eARC-compatible HDMI cable, such as an HEAC or HEC cable.

Disconnect all HDMI devices.

To make sure that the setup is configured correctly, it's easiest to start from scratch.
Turn on only the TV and soundbar.

Any other HDMI devices can be left alone for now. After the issue is resolved, you can reconnect and turn on any other devices.
Connect the TV and soundbar's ARC ports with an eARC-compatible HDMI cable.

After a moment, the TV will autodetect the soundbar. Examples of eARC-compatible cables include an HEAC or HEC cable. Make sure you use a cable you know is functional and in good condition.
Once the soundbar is detected, enable the proper settings on the TV.

On the TV, navigate to Sound > Expert Settings, and enable both HDMI eARC Mode and Dolby Atmos compatibility.
Update the firmware on your TV and soundbar.

If you're still having issues, make sure you have updated the software on both your TV and your soundbar.
Request service.

It is exceptionally rare that this issue cannot be resolved through the previous steps. However, if you're certain that some kind of defect is occurring, visit our Support Center to request service.

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Samsung TV or projector has low audio when watching movies

A common complaint when watching movies is that the sound is too low or the dialog is too hard to hear. This is because movies are recorded at a lower volume than normal TV. These tips can help make it easier to hear everything that is going on on your TV, projector, or Odyssey Ark gaming screen.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

No sound from the soundbar

When there is no sound from the soundbar, make sure the connected devices are turned on, the soundbar is set to the correct source, and the cable is connected properly. We will troubleshoot the issue, but first, we need to know what type of setup you have.

Samsung soundbar won't pair using Bluetooth

Bluetooth pairing was made to be simple and easy. Put both the soundbar and the TV, phone, or tablet in pairing mode, confirm a PIN if necessary, and that's it. If the pairing is not working, it is typically because it is being performed incorrectly, or the product may need to be reset, updated, or may not be compatible with the soundbar.

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