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Samsung Chromebook crashes or freezes

If your Chromebook is crashing and freezing, there are a few things you can try before going directly to a factory reset. Refreshing your Chrome browser, closing all your opened tabs, and uninstalling problematic programs can help get your device running again.

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Find your Samsung Chromebook's OS version
Find your Samsung Chromebook's OS version
There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.
 Samsung Chromebook camera no longer working
Samsung Chromebook camera no longer working
The camera (or webcam) on your laptop is considered a "plug and play" device. This means that your Chromebook should recognize the device without the need of drivers to operate it. If there is an issue with your camera, it could be due to a software glitch or an issue with the hardware itself.
 Troubleshoot Android apps on Samsung Chromebook
Troubleshoot Android apps on Samsung Chromebook
If an Android app is causing you trouble or will not work, troubleshoot the problem one step at a time. There are several factors that might be causing the problem.
 Touchpad issues on your Samsung Chromebook
Touchpad issues on your Samsung Chromebook
Issues with touchpad responsiveness on your Samsung Chromebook can be caused by several factors, such as software and drivers that are in need of updates, or if there are any issues with your account. No matter what particular touchpad issue is occurring, there is an easy way to fix it in most cases.
 Switch your Samsung Chromebook to the stable channel
Switch your Samsung Chromebook to the stable channel
The Chrome OS is under constant development to bring you the latest features and safest browsing experience. It is possible to switch to a development channel to use the latest enhancements, however these channels are unstable and unsupported.
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